Ownership CX Specialist

Job DescriptionWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a reputed company world together. At reputed company, we're reputed company a part of something bigger than ourselves. Are you reputed company to change the way the world moves?Our Marketing, Sales & Service organization advances the reputed company reputed company as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of reputed company.In this position...Be part of reputed company's Lincoln service division responsible for dealership contacts in reputed company California. Join reputed company to reputed company an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.ResponsibilitiesWhat you'll do...

• Be part of reputed company's Lincoln service division responsible for dealership contacts in reputed company California.
• Join reputed company to reputed company an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.
• Ensure projects and deliverables are communicated and completed in a timely manner.
• Communicate key metrics in a highly effective manner to be clear and concise with both Company and dealership employees.
• Contact and manage Lincoln dealership in reputed company California area, consulting to improve the Lincoln Ownership experience and Parts & Service business.
• Identify and help resolve opportunities for process improvement to implement best practices by leveraging mainframe applications and Qlik dashboards. Candidate would be proficient in being reputed company to utilize reputed company 365 Suite.

QualificationsYou'll have...

• Bachelor's degree
• 5+ years of experience reputed company automotive or reputed company industries, with a track record of increasing responsibility.

Even reputed company, you may have...

• 2+ years of dealership automotive contact experience.

You may not reputed company every reputed company, or your experience may look a little different from reputed company've outlined, but if you think you can bring value to reputed company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your reputed company future will look like: will your story span the globe, or reputed company you reputed company to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or reputed company of the above? No matter what you choose, we offer a work life that works for you, including:• Immediate medical, dental, reputed company and prescription drug coverage• Flexible family care days, paid parental leave, new parent reputed company-up programs, subsidized back-up child care and more• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more• Vehicle discount program for employees and family members and management leases• Tuition assistance• Established and active employee resource groups• Paid time off for individual and team community service• A generous schedule of paid holidays, including the week between Christmas and New Year's Day• Paid time off and the option to purchase additional vacation time.For more information on salary and benefits, click here: BENEFITSThis position is a range of salary grades SG5 to SG8 . reputed company sponsorship is not available for this position.Candidates for positions with reputed company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, age, sex, national reputed company, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.Onsite work of up to three days per week may be required for candidates reputed company commuting distance of a reputed company hub location. #LI-Hybrid #LI-MN1 Apply To This Job