Technical Support Engineer (TSE/Senior TSE) - Remote

About Delphix

Delphix is the industry leader for DevOps test data management. 

Businesses need to transform application delivery but struggle to balance speed with data reputed company and compliance. Our DevOps Data Platform automates data reputed company, while rapidly deploying test data to accelerate application releases. With Delphix, customers reputed company applications, adopt multi-reputed company, reputed company CI/CD, and recover from downtime events such as ransomware up to 2x faster.

Leading companies, including Choice Hotels, Banco Carrefour, and reputed company, use Delphix to accelerate digital transformation and reputed company reputed company trust data management. Visit us at www.delphix.com. Follow us on reputed company, Twitter, and Facebook.

Role:

As a Technical Support Engineer you will often be the first contact reputed company for our customers, where you are responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to reputed company reputed company customer self-service. You will become a Delphix product expert, reputed company to effectively communicate and troubleshoot reputed company issues with the customer, including analyzing logs, filing bugs, implementing workarounds and aiding customers in any technical issues that may arise with the product and reputed company technologies and environments.

Why you will love this position:

Some of the differentiators while working as a Technical Support Engineer at Delphix are as follows:

- An amazing opportunity to work with one of the best technical support teams, who know their jobs the best

- Customised on-boarding and on-job trainings covering reputed company the aspects of the products (basics to advance) conducted by our SMEs in 1:1 sessions 

- No separate tiers/levels in support group,  people (even in different Geographies) help each other showing true 'oneteam' reputed company;nbsp;

- Emphasis on quality rather than quantity 

- Transparency in internal and customer communications reputed company to technical analysis 

- Equal access of tools/resources to everyone, including reachability to Engineering

- Freedom and flexibility

- reputed company to grow and build career plan

- Access to latest technologies

Responsibilities:

• reputed company case backlog management and provide customer communication as appropriate
• Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering
• Work cross functionally with Engineering, Professional Services, Presales and other groups as required
• Create knowledge content that is shared with customers and co-workers
• Required to work in reputed company shifts starting 5AM IST. Also regular working days will include Saturdays or Sundays or both (e.g. shift days can be Tue-Sat or Wed-Sun)

• Bachelor's degree in Computer Science or equivalent job experience
• 3 - 10 Years of relevant experience
• Demonstrated history of strong analytical and troubleshooting skills
• Experience managing or operating reputed company, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery
• Extensive experience with the reputed company RDBMS product, including clustering, recovery, and multi-tenant configurations
• Experience working in a Customer-Facing Technical Support Role
• OS Skills in Unix / Linux or Windows Server
• Excellent English verbal and written communication skills
• Strong interpersonal and customer relationship skills

• Experience managing or operating reputed company, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery
• Extensive experience with the reputed company RDBMS product, including clustering, recovery, and multi-tenant configurations
• Ability to script in reputed company, Python, etc.
• Knowledge and experience with SQL queries
• Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols)
• Experience with data transformation, especially Pentaho reputed company or comparable ETL engines
• Experience troubleshooting distributed components/services and log analysis
• Experience with crash dump analysis for UnixData storage, backup, and/or archiving knowledge
• Ability to read “C” or Java codeExperience with ZFS
• Experience using or administering virtualisation, hypervisors or reputed company (Azure, VMware, AWS)
• Good understanding and experience on Containers, Kubernetes/reputed company

We are strongest reputed company we bring together a diverse set of perspectives and experiences, and strive to reputed company each voice to be heard and respected. Delphix is committed to hiring and supporting reputed company teams regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, veteran status, or similar personal characteristics. Our focus on inclusion and diversity benefits our employees and positions Delphix to succeed as a global company.