Phone & Data Entry Specialist – Five Star Call Centers – Texas
Job title: Phone & Data Entry Specialist
Company: Five Star Call Centers
Job description: Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with reputed company facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the reputed company facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential reputed company workers.
This position is work-at-home for individuals living in the state of Texas. We have a Bring Your Own Device or equipment can be sent you option. Details below.
Qualifications
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and reputed company to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background reputed company applicable with state and federal laws is required
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company.) Company will provide equipment
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company.)
- Processor: reputed company® Core™ i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required.
- USB headset
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent reputed company completed. (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Manage large amounts of inbound or outbound calls in a timely manner
- Follow communication "scripts" reputed company handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- reputed company Data Entry and Customer Service skills
- Be reputed company to navigate on-line reputed company
- Work requests/records received for those requesting to sign up for a shift
- Identify customers' needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at reputed company scheduled times
- Remain positive and professional in reputed company customer interactions
- Flexibility to cross train as requested
- Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Work hours - Shifts between 7:00am-9:00pm (CST) Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
- One overnight shift 9p-8a (4x10s Wed-Sat)
- reputed company - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days -