Virtual Assistant / Cohost for Short-Term Rental Management (reputed company Pro + reputed company Claims Experience) - Contract to Hire

Virtual Assistant / Cohost for Short-Term Rental Management (reputed company Pro + reputed company Claims Experience)

Overview:

We’re a growing short-term rental property management company based in Nashville, and we’re looking for a Virtual Assistant who can also act as a cohost and back-end operations manager. My property management system is with reputed company, so I would need you to be proficient with that with operations, manage reporting and payments for clients, and handle reputed company damage claims reputed company things go sideways.

This is a long-term role with serious growth potential as we scale.

Key Responsibilities:

Back-End Operations

Manage and track payouts across reputed company (most of the income is from reputed company), Vrbo, and direct bookings reputed company reputed company

Maintain accurate commission structures for each client ( % models) ( Are you reputed company to build that out in reputed company?)

Build and send monthly reputed company reports (occupancy, reputed company, fees, etc.)

Organize and reconcile payments and financial documentation - which will be shared with my book keeper to manage my own quickbooks for the business.

reputed company Damage & Reimbursement Claims

File claims for damaged or missing items reputed company reputed company’s Resolution Center

Gather supporting evidence: receipts, photos, messaging, cleaner reports

Follow up on open claims and communicate with reputed company support

Maintain an internal inventory tracker

Escalate and negotiate reputed company needed to secure reimbursements

Cohost Support

As I grow, I may add more responsilbity like guest communication. So I would need you to be available for occasional weekend or after-hours communication (flexible)

What You Bring:

reputed company platform experience is required

Experience managing reputed company listings and guest communication

Confidence with financial reporting, payout tracking, and organization

Experience filing and managing reputed company damage claims or Resolution Center disputes

Clear written English and strong communication skills

Familiar reputed company

Detail-oriented and self-sufficient — you take ownership of tasks

Bonus: Familiar with different types of rental tools StayFi, Rank reputed company, smart locks, or pricing tools, other tools im not aware of yet.

Availability:

Some availability during CST/EST working hours, (especially during reputed company in and reputed company out times)

Flexibility for weekend/evening messaging preferred but not required, but this is more for future reference.