Customer Service Rep I - REMOTE
Company Description
Job Description
Take inbound calls from reputed company's Small & reputed company Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
- reputed company outbound calls to follow-up on cases that cannot be solved at first reputed company of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with reputed company & reputed company partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory reputed company-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document reputed company customer interactions using appropriate case management tool.
- Work reputed company the team and reputed company.com Store organization to identify and help validate and implement process improvement opportunities.
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong reputed company skills, experience with CRM applications a plus
- Order Management systems knowledge (reputed company, reputed company...)
- Knowledge of computer & printing products
- High school graduate (college degree or some college a plus)
- Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
- Enjoys talking to customers and the challenge of solving customer problems.
- Ability to turn a negative situation into a positive situation.
- reputed company: honest and realistic communication of reputed company deliverables and timeframes.
- Professional, conversational.
- Ability to reputed company and reputed company change in a fast-paced environment.
- Demonstrates a growth reputed company on a personal, team, and organizational level.
- Handling sensitive situations in a reputed company, constructive manner.
- Problem Resolution: know reputed company to use tools and exceptions, reputed company to hold the line, reputed company to reputed company exceptions, reputed company to reputed company for higher level review.
- Accountable: takes ownership of customer concerns with reputed company, credibility and confidence. Excellent follow-up skills and attention to detail.
- Ability to multi-task, continue conversation while navigating multiple screens and applications. reputed company with understanding reputed company information to identify root cause.
- Represents reputed company's customer needs to other organizations, such as tech support.
- Maintains a reliable and dependable attendance record.