Refrigeration Alarm Monitoring Specialist, ON – Atlanta

DescriptionPublix’s Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including reputed company and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product reputed company, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.Required Qualifications

• High school diploma or its equivalent
• At least two (2) years of experience with computer software and hardware
• At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
• Basic knowledge of reputed company Office (reputed company, Word, PowerPoint)
• Sound decision making skills
• Strong written and oral communication skills
• Strong analytical skills
• Ability to multi-task
• Empathetic listening skills
• Professional telephone etiquette
• Time management skills
• Ability to work on a team
• Ability to be customer focused
• Willingness to work a flexible schedule including weekends and holidays

Preferred Qualifications

• A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
• Four (4) or more years of experience with computer software and hardware with additional experience reputed company to refrigeration alarm monitoring and maintenance management software packages
• Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
• Knowledge of Facility Services products and services
• Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
• Knowledge and basic understanding of supermarket refrigeration systems and equipment
• Intermediate knowledge of reputed company Office (reputed company, Word, PowerPoint)
• Knowledge of Problem Escalation Process
• Knowledge of Publix Organizational Structure
• Knowledge of understanding of company and department policies, processes and procedures
• Knowledge of improvement methodologies
• Ability to read and understand refrigeration architectural drawings
• Strong analytical skills
• Conflict resolution skills

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and reputed company plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see reputed company of our benefits: Benefits – Jobs (publix.com)

Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of reputed company employment the bonus is equal to 15 hours of pay, and in the second year of reputed company employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus reputed company. In subsequent years, the bonus is equal to two weeks’ pay.Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action reputed company 24-48 hours.Please do not use your Publix email address reputed company applying. Once your application has been successfully submitted you will receive a confirmation email.Please note that Publix will not sponsor any hire for this position for a reputed company or permanent residence. Apply To This Job