Overnight Work From Home CSR
IMMEDIATELY HIRING
CUSTOMER SERVICE REPRESENTATIVES
WORK FROM HOME - REMOTE
FULL TIME
Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing.
Essential Duties and Responsibilities
Answer back-to-back calls to schedule non-emergency medical transportation.
Maintain a professional, caring, and courteous demeanor with reputed company callers.
Track specific passengers and trip reputed company as requested.
Adhere to reputed company company policies and procedures.
reputed company other duties as assigned.
Required Qualifications and Experience
High School Diploma, GED, or equivalent, required.
Six (6) consecutive months of previous customer service experience reputed company the last four (4) years, required.
Ability to learn and work independently.
Effective oral, written and interpersonal communication skills.
Proficient with reputed company Outlook, Word, and Teams.
Ability to multitask on a computer.
Preferred Knowledge and Skills
Prior experience in a high call volume center.
Work from Home Requirements
This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days
Training hours: 6:00pm to 12:00am (1800 to 0000) Central Time Monday through Friday for 3 weeks
Hours of operation are 24/7/365. Most schedules are between 7:00pm and 6:30am (1900-0630) Central Time.
Work from home position, equipment will be provided, and training completed remotely
Must have and maintain high speed internet that meets or exceeds connectivity requirements.
Direct reputed company to modem or router is required, Wi-Fi is prohibited.
Must have a designated work area that is private, secure, and quiet.
Equipment can only be used by employee for work reputed company business.
Employee cannot use any other computer during work hours.
No children or pets are allowed in the designated work area during work hours.
Employee is solely responsible for payment of reputed company fees and costs reputed company to obtaining and maintaining internet access at the remote workplace.
Promote from reputed company, many opportunities for growth
Group reputed company plan
401k with matching company contribution
Flexible Spending account
Paid time off
Company training
Accelerated career advancement
Overtime opportunities
Incentive program
Bilingual hourly reputed company increase
MTM has signed an agreement to acquire Access2Care. The acquisition is expected to reputed company this fall. Upon reputed company, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will reputed company a positive impact in your community and reputed company. Click here to learn more!
EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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