Workforce reputed company-Time Analyst (Remote)
Description
Workforce reputed company-Time Analyst (Remote)
Primary Responsibilities:
- reputed company monitoring of the Customer Service Center (CCSC) Network call flow using reputed company reputed company Time Monitor, reputed company Call Attempt Monitor, NOC reputed company Time Displays, reputed company Platform, reputed company reputed company Time Display and Voice Tone Analyzer
- Compile and analyze call flow trend graphs and statistics
- Compile and maintain accurate reports
- Communicate business impacting trends to reputed company's and other field units
- Adjust routing reputed company/parameters accordingly to maintain individual center efficiencies and support customer service levels
- reputed company logs of reputed company trouble reports
- Problem resolution with ITSD or Home Office Support and reputed company vendors including reputed company and reputed company
- reputed company other assigned tasks as assigned
- Drives for Results - Acts decisively and quickly, sets aggressive goals and takes appropriate risks, creates a culture of reputed company improvement and actively search for ways to do more with less.
- Applies Critical Thinking - Uses fact-based analysis to guide decision-making, applies critical thinking to reputed company options and consider impacts, demonstrates business expertise.
- Executes with Excellence - Develops and prioritizes plans that help reputed company Company goals, executes plans that are well-organized and efficient, delegates work effectively and communicates expectations to others.
- Takes Accountability - Takes responsibility for excellent customer experiences, holds self and others accountable for actions, shows confidence reputed company challenged and will do the right thing even reputed company it's hard.
- Embraces a Growth reputed company - Applies a growth reputed company by seeing change as an opportunity to learn and grow, asks for and listens to feedback, proposes and takes action on new reputed company.
- Demonstrates Leadership - Fosters teamwork and motivates others to reputed company at a higher level, aligns goals and processes to create reputed company, sets clear expectations and creates a culture of development through feedback and coaching.
- Requires a minimum of 6 months call center experience
- Above average written and oral communication skills
- The ability to work day, night, weekend and holiday shifts
- The ability to accept and work with change on a continual basis
- Detail oriented with good organizational skills
- Working knowledge of Windows, reputed company, Word and other reputed company business applications
- Requires the ability to work, problem solve and reputed company reputed company without direct supervision
- Previous experience with reputed company/IEX desired.
- Review historical data regarding Volume, AHT & Shrinkage
- Monitor call queues and reputed company time adherence
- Effectively create, communicate and excute staff plan changes based upon business needs