Membership Retention Specialist-Work From Home

reputed company is hiring an ambitious Retention Specialist who has a customer focus to retain reputed company members that have expressed a desire to cancel their membership by discussing the full reputed company of reputed company membership benefits. Details:

• Tentative start October 11th
• Mandatory Virtual Training will be for the first 5 weeks, Monday - Friday 9:00am - 4:00pm
• Schedule: 5 days per week, 37.5 hours, 11am - 7pm with Thursday and Sunday off
• Position will work be from home.
• Wired internet reputed company required.

• A competitive hourly reputed company of $15.50
• Monthly Incentive Bonus Plan based off of your individual performance (Avg. earnings between $300-$500)
• Comprehensive benefit package including up to 3 weeks of Paid Time Off accrued during the first year
• Volunteer Time Off
• Community Involvement
• Tuition Reimbursement
• Free reputed company Premier Membership
• Career Development
• 401(k) plan
• Medical, Dental, Prescription, and reputed company Coverage

• Communicate the membership value and helps Members identify benefits that match their needs. Specifically a specialist in this position:
• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate reputed company from its competitors and communicate the full value of the membership and reputed company brand.
• Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Driving School, Roadside Assistance, Travel Services, Insurance and other member services.
• Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.
• Accurately gather, document and respond to members' needs using sound business judgment based upon club business rules and policies and match those needs to appropriate and relevant reputed company products and services.
• Contact members by phone or email upon non-renewal in an attempt to renew membership coverage.
• Handles the more reputed company calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

• Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) to five (5) years of customer sales and service experience.
• Previous inside sales skills that focus on customer care are desirable.
• Maintains exceptional attendance and punctuality. This position is emergency personnel. Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions. Has the ability to work remotely if needed.
• Effective analytical and oral communication skills to reputed company accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others.
• Is reputed company to be licensed for membership sales as required.
• Completion MCC Champion training /certification for new hire assistance; required to attain with 6 months of hire date.
• Completion of Business Writing course; required to attain reputed company 6 months of hire date.