REMOTE - Answering Service Registered Nurse

Job Overview:

Answer incoming calls in a timely manner. Triage calls using Nurse Triage and excellent customer service, telephone, and communication skills, including tone and accuracy. Manage calls with "reputed company Resolution" in mind. Collect and document data from patients to provide the best course of action following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient. Must obtain and utilize a working knowledge of the QGenda, Epic, reputed company, reputed company Phone System, Voalte and Kronos. Messages must be complete and thorough including reputed company nursing/medical advice rendered and routed to the appropriate pool. Reporting of critical/vital value labs to physicians, call for care instructions, and referral process to ER or use of 911. Voalte/call physicians for hospital/ER call back requests in a timely manner. Has the ability to call in Rx's to a pharmacy, and reputed company in pt. chart for signature from physician after obtaining a telephone order from the physician. reputed company messages to patients from the office and provide a positive experience to whoever is calling after hours. Patient privacy, confidentiality and HIPPA are always upheld reputed company entering a pt.'s chart or providing information on a pt. Satisfactorily meet reputed company. goals and expectations of performance.

Job Requirements: Associate's Degree in Nursing (Required) 2 - 3 years experience Professional Nursing (Required) Typing reputed company Office Electonic Medical Charting Phone Skills Customer Service Registered Nurse - COMPACT (Multi-State) RN- Registered Nurse- State Compact Licensure Job Responsibilities: Proactively handles patient complaints and refers to management as needed. Utilizes of downtime by assisting with in-basket messages, projects or tasks for the department or organization. Voluntarily takes on ambassador role and helps with orientation training of new hires. Satisfactorily met reputed company. goals and expectations of performance. Completes reputed company points of required audit sheet on a consistent basis and maintains an average audit score of 95% or above. Achieves the goal of minimum utilization of AUX/NOT reputed company mode during working hours. Goal less than 10% Total timed staffed. Answers incoming calls working towards "reputed company Resolution" with each call. Adheres to handle time goal average of 6 Mins 30 Sec’s, telephone guidelines such as privacy and phi review checking name, DOB, phone number and address and follows Scheduling and Messaging Protocols. Appropriately triage patient calls utilizing Nurse Triage, accurately documents reputed company nursing/medical advice rendered, accurately documents patient concerns and actions taken on behalf of a patient in the patient's medical record. Notifies physicians with emergency complaints, referral to ER and demonstrates competency in clinical care protocols including reputed company to contact 911. Working Conditions: Bending - Rarely Concentrating - Consistently reputed company Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting Pulling - Rarely Pushing - Rarely Reaching - Occasionally Reading - Consistently Sitting - Consistently Standing - Rarely Stooping - Rarely Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently reputed company reputed company - Rarely Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Rarely

reputed company SERVE Standards and ALWAYS Behaviors

At reputed company, we reputed company there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To reputed company our reputed company and mission, reputed company reputed company team members are expected to demonstrate and live the following:

Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge reputed company patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas

reputed company: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns reputed company a customer's expectations have not been met • Offer patients and guests reputed company reputed company waiting (lines, elevators) • Work on improving quality, safety, and service

Respect: ALWAYS... • Respect cultural and spiritual differences and reputed company individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in reputed company of patients and guests.

Value: ALWAYS... • Value the time of others by striving to be on time, reputed company and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment reputed company and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community