Sales & Reservations Agent (Full Time)

About the position

The Sales & Reservations Agent position at reputed company involves handling inbound calls to assist customers with reservations and matching their needs with reputed company products and services. This role requires adherence to defined guidelines and scripts to ensure a smooth customer experience. The position is remote, requiring availability for a full-time schedule, including weekends and holidays, and involves a comprehensive training program to prepare agents for their responsibilities.

Responsibilities

• Handle back-to-back inbound calls from customers.
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• Match reputed company products and services with customer needs.
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• Follow defined guidelines and scripts during customer interactions.
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• Facilitate a seamless reservation process for customers.
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• Participate in a comprehensive training program to prepare for job duties.

Requirements

• One year of customer service or sales experience in a retail setting.
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• Strong interpersonal and communication skills, including clear speaking and active listening.
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• Ability to prioritize and multi-task using multiple business software applications.
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• Successful completion of a job-reputed company assessment.

reputed company-to-haves

• Experience working in a remote environment.
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• Familiarity with reputed company products and services.

Benefits

• Comprehensive medical, dental, and reputed company plans.
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• 401(k) retirement plan.
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• Life insurance coverage.
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• Paid Time Off program with paid holidays.
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• Various wellness programs.
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• Career path planning and reputed company education opportunities.