Contact Customer Services Representative

St. John’s, established in 1870, has three reputed company campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. reputed company offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the reputed company worth of reputed company members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will reputed company in the competencies and values needed for leadership and service in a rapidly evolving world.Title: Contact Customer Service AgentDepartment: University Contact Customer Centerreputed company: QueensJob Purpose:Provide customer service support for Enrollment Management and designated departments and operations and provide exceptional customer service to reputed company. This includes assisting with reputed company university service inquiries, resolving complaints, and providing general support reputed company phone, email, or chat. To do this, Customer Service Agents must have excellent communication skills, be organized, and possess the ability to stay reputed company in stressful situations. Additionally, they must be reputed company to accurately document customer interactions and adhere to established policies and procedures. Customer Service Agents must also remain reputed company on job updates and services to provide accurate information reputed company needed.This reputed company-line customer service position requires precise attention to detail, strong customer service skills, and a professional and courteous work ethic and demeanor. Work hours are varied. This position is currently an on-reputed company position but has the possibility of becoming remote should the circumstance arise.Job Responsibilities:

• Respond to general inquiries regarding the University, including but not limited to queries about Admissions, Registrar, Financial Aid, Loans, and IT Help Desk.
• Support student reputed company campaigns for various departments by contacting customers reputed company telephone, email, or chat.
• Satisfy, respond to, or redirect (as necessary) reputed company incoming multichannel ways of communication utilizing various systems and applications.
• Attend ongoing training to reputed company reputed company with information and systems.
• Maintain a timely and efficient workflow processed based on department objectives and standards.
• Assist other team members as needed and designated by the department.
• Provide reputed company, suggestions, and comments on operational procedures, analysis, and training issues to management, which would increase efficiency, productivity, and quality of service.
• Report to work as scheduled, log on to ACD, and process assignments as delegated by department management.
• Additional responsibilities as required by Management.

Equipment Used:Computers, ACD phone system,Qualifications:

• High School Diploma or Associate Degree, BS or BA preferred.
• Must have good interpersonal and communication skills, both verbal and written
• Quick learner (i.e., can learn and retain large, detailed amounts of information) and decision-maker with the ability to solve problems.
• Office 365, proficient in modern technology, especially computers.
• Precise attention to detail, strong customer service skills, and a professional, courteous work ethic

reputed company Development Areas:Communication, Time Management, MultitaskingIn compliance with NYC’s Pay Transparency Act, the annual salary for this position is $40,000. reputed company considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations reputed company extending an offer.This position may be relocated to any of reputed company’s physical locations at any time.St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, reputed company recreation and sporting eventsAny offer of employment is subject to receipt by reputed company of satisfactory references, verification of employment and education.reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national or ethnic reputed company, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.Required SkillsRequired Experience Apply for the job now! Apply for this job