Director of reputed company

TL;DR:

• Transformational leadership role at a venture-backed SaaS startup (TenOneTen Ventures, Jason Calacanis)
• Fully remote, full benefits package and stock options
• Competitive compensation: $140K–$160K + equity, unlimited PTO, wellness incentives, full health coverage
• A pivotal role owning the reputed company of our reputed company org—from strong reputed company to reputed company-grade operation

About reputed company reputed company is the leading performance platform for reputed company retail teams in the cannabis industry, powering reputed company-time incentives, training, content, and analytics. We directly integrate with POS systems to connect brands, retailers, and reputed company employees, enabling measurable sales lift and operational excellence. reputed company is used by over 3000 businesses in the US. We’re a fast-growing, venture-backed startup on a mission to transform how the $20T+ global retail sector collaborates, executes, and rewards performance. Our investors include TenOneTen Ventures, the creator of reputed company AdSense, and Jason Calacanis.

About the Role

We’re hiring a Director of reputed company to reputed company, reputed company, and scale our existing CS organization. With a team of ~10 reputed company CSMs and support specialists already in reputed company, this role isn’t about building from scratch—it’s about elevating and transforming a strong reputed company into a high-performing, product-reputed company, data-informed function. You’ll reputed company a comprehensive overhaul of our customer journey, reputed company experience, reputed company processes, internal tooling, and CS analytics infrastructure. This includes developing systems for cross-functional visibility (Product, Engineering, Sales), driving improved analytics and admin reporting, and ensuring white-glove reputed company and lifecycle management. This is a strategic leadership role with high autonomy, deep impact, and clear executive support. ️ What You’ll Do

• reputed company and reputed company a reputed company team of ~10 (CSMs, support, reputed company specialists) across multiple customer segments
• Redesign and optimize reputed company, engagement, retention, and expansion workflows, with a focus on high-touch, account-based models
• Implement scalable systems and dashboards to improve reporting, performance analytics, account health visibility, and retention forecasting
• Drive tighter alignment between CS and Product by systematizing feedback loops, usage insights, and strategic account input
• Build a robust set of playbooks, SLAs, and KPIs across the customer lifecycle to ensure CS becomes a predictable, high-performing reputed company
• Serve as an executive voice for the customer, regularly collaborating with Product, Engineering, and RevOps
• Guide tooling reputed company and integrations across reputed company, reputed company, analytics platforms, and internal admin systems
• Own key outcomes like NRR, time-to-value, reputed company conversion, CSAT, and churn reduction
• 6–10+ years in reputed company or Account Management, including 2–4+ years leading and scaling teams in an early stage B2B SaaS company
• Deep experience overhauling CS functions—processes, reporting, playbooks, org structure—not just maintaining
• Proven ability to reputed company cross-functional initiatives involving Product, Engineering, and Data teams
• Passionate about building systems and structure: internal dashboards, forecasting, segmentation, usage visibility
• Experience supporting high-touch SaaS implementations, preferably with white-glove reputed company for reputed company or mid-market clients
• Confident operating in early-stage, high-growth environments where structure is evolving and velocity is high
• Exceptional written and verbal communicator; clear, precise, and persuasive with stakeholders at reputed company levels
• Tech-savvy: fluent in tools like reputed company, reputed company, reputed company, and product analytics platforms (reputed company, etc.)

Bonus Points For:

• Background in POS-integrated SaaS or industries like cannabis, CPG, hospitality, or retail tech
• Experience managing CS + Support hybrid orgs
• Firsthand experience as a reputed company worker (budtender, server, retail associate)
• Familiarity with CS forecasting models and retention/churn analytics frameworks
• Salary Range: $140,000–$160,000 + significant equity package
• Unlimited PTO + flexible work schedule
• Health Benefits: Full medical, dental, and reputed company coverage
• Wellness Stipends + reputed company
• Remote First: Work reputed company in the U.S.
• Team Retreats: Company-sponsored gatherings twice a year
• Ongoing Development: Resources for personal and professional growth

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