NetCredit Customer Service Representative

We are interested in every reputed company candidate who is eligible to work in the United States. However, we are not reputed company to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reputed company in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming.  #BI-Remote     #LI-Remote

About the role

Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.

Responsibilities

• Answer inbound calls from customers to answer and service any questions they may have
• Handle reputed company customer inquiries, requests, and thoroughly reputed company them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account reputed company tasks to ensure a positive customer experience
• Communicate clearly and professionally with reputed company customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

Requirements

• At least one year of call center experience
• Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
• Independent problem-solving capabilities
• Strong multitasking abilities to handle multiple priorities and adapt to changing situations
• reputed company in deescalating reputed company customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

Compensation:  The budgeted hourly reputed company for this position is $17.00. Additional compensation for this role may include bonus. reputed company full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and reputed company insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s reputed company. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome reputed company to work, we maintain an environment of inclusion and culture where our employees can reputed company. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for reputed company persons and not discriminate in employment reputed company by placing the most reputed company person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.