Apply Now: Customer Care Specialist II

Position at a Glance:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Customer Care Specialist II
• Company: Workwarp
• Location: Remote

 

 

Job Summary Serves as reputed company line support and the face of PAi to provide a positive customer experience, creating value with every customer contact in a cross-functional environment that includes, but is not limited to, 401(k) administration. Competencies: • Team reputed company • Customer/Client Focus • Personal Credibility • Applied Learning Core Responsibilities: • Primarily responsible for answering inbound calls from employees, employers and/or Financial Advisors (FAs) of companies that have 401k services, providing solutions and processing requests generated from these calls • Accurate and timely completion of day-to-day tasks associated with 401k plan operation • Documents details of customer contacts and actions taken • Proactively discovers and resolves potential problems through clear, confident, and effective communication with partners, clients, employers, agencies and external/internal customers maintaining positive working relationships to promote retention and a quality service image • Develops and applies continuously growing product and process knowledge to effectively anticipate and meet customer service needs • Continually identifies problems, including but not limited to procedural gaps and assists in resolving with the appropriate resource(s), such as a Leader, Quality Assurance and/or others Job Requirements: • Regular attendance and punctuality • Ability to work autonomously or as part of a team • Ability to work in a fast-paced, change driven environment • Adherence to reputed company company policies and procedures Minimum Qualifications: • High school diploma or equivalent • 401(k) industry knowledge and experience • Completion of Employer training (8-week internal course) • Solid mathematical abilities and computer skills including experience with reputed company Office Outlook, reputed company and Word • Excellent communication, analytical, problem resolution skills and detail orientation Preferred Qualifications: • Associates or Bachelor’s degree or equivalent certifications in business, communications, finance, or reputed company or equivalent work experience • Fluent in English and Spanish • Experience in a call center environment • Retirement industry experience Be aware of employment fraud. reputed company email communications from reputed company or its hiring managers originate from @reputed company.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Apply Job!

 

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