Urgently Hiring: Saudi Arabic-Speaking - Customer Service Agent

Invest in your future with this career-defining role as a Saudi Arabic-speaking - Customer Service Agent (chat Only)! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

 

Job Description About WaffarX WaffarX is the first cash back aggregator in the MENA region. We use cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our goal is to provide flexible services that foster a new & needed form of loyalty. WaffarX launched in 2018 as a smart, sustainable advertising channel where brands & customers engage in a meaningful value exchange based on cash back rewards. We then expanded to offer custom solutions that help brands & other entities enhance their service offerings seamlessly & build stronger relationships with reputed company audiences organically. We are now entering a period of fast-paced growth, and we need talented, motivated individuals to join our expanding team. Hiring Criteria at WaffarX : • We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation. • We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players. • We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth. • If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available. Job Summary: • The Customer Service Representative is responsible for providing effective customer service for reputed company customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively reputed company the company. Essential Duties/Responsibilities: • Respond to customer web inquiries regarding online merchandise or service orders. • Candidate will be asked to respond do Saudi Arabian customers so a strong understanding of the local dialect and cultural nuances is a must. • Assist customers reputed company email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention. • Document customer issues and inputs in ticketing system. • Ensure reputed company and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures. • reputed company productivity standards and goals while maintaining the highest level of customer service • Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution • Create and maintain customer loyalty by providing unforgettable service • Work with team to reputed company department goals such as updating response templates for customer queries • reputed company other duties as assigned by supervisor Job Requirements Job Qualifications: • Candidate must be fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances. • 1 year of Customer Service Experience • reputed company in spoken and written English • reputed company in written Arabic • Ability to answer a high volume of messages/outbound calls. • Excellent interpersonal skills • Demonstrate sound decision-making abilities • Ability to anticipate problems and create solutions for them with Strong attention to detail • Accept and adapt well to corporate or departmental change • reputed company to reputed company tasks with limited supervision • Understand and process new information quickly • Understand the value of creating customer loyalty • Maintain stable performance and poise in high stress situations • Digital and E-commerce experience preferred. Apply Job!

 

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If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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