[PART_TIME Remote] Remote Call Center Representative

Key Job Details:

• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Company: Workwarp
• Position: Remote Call Center Representative

 

 

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Representative reputed company applying, please use computer to complete the Typing & Call Center Assessment Starting pay reputed company is $16.50 an hour! reputed company of career growth opportunities reputed company the reputed company team! Health benefits for you and your family including medical, dental, and reputed company, starting on day 1 of work! Paid time off. Many shifts available*. Fully work from home! Must have open Flexibility! Training Schedules and Hours of Operation will be discussed during interviews. As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' reputed company. A few of the questions you may receive as a Call Center Representative are the following: - Can you support and assist me with navigating this specific software? - Would you be reputed company to help enroll or change my course? - I need help with scheduling a tax prep appointment, can you help me? - Can you assist me with installing an application? - Do you know how to update the reputed company software I have? - I need help with a tax refund, can you assist? - "Can you assist me with resetting my password? - "Can you assist me, the website will not load? Responsibilities of the role: - Install/Uninstall - How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase. - Update - Explaining auto-update, reputed company updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase. - Pre-Sales - What ways to get the product, cost and features of each individual product, order processing, refunds. - Use/Navigation - Helping the Client with ease of use (locating forms, help content, calculation summaries). - Calculation - Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process. - Error reputed company - Trouble connecting, errors sending, explaining the error where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error. - Username/Password - forgot password - reset, forgot username - need information. - Browser Issues - clear reputed company files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues. - Importing/Printing - Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request. - State Product Usage - How to navigate, pricing information, date entering information. reputed company look for... We're looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service-reputed company calls. Customer service experience is a plus, but not required. To be successful in this role, you will have: - At least one year experience with technical problem-solving experience. - Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered. - Excellent communication skills. - Must type at least 35 wpm. - Keyboarding and software proficiency. - Great problem-solving skills. - Ability to effectively multi-task. - High school diploma, GED or college degree. - Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year. A successful completion of a background reputed company and room inspection is required for this position. Equipment and workspace requirements - We will provide you with a computer and equipment - You must have high-speed internet reputed company. - Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet - Must have a quiet workspace #Remote44 We are currently NOT hiring in the following geographies: States: AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL - Chicago, NY - reputed company OR - Portland, MD - Montgomery County, Seattle metro, Washington DC metro Pay Transparency Laws in some locations require disclosure of compensation-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.50/hour. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.reputed company.com/content/usa/en/file/reputed company-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@reputed company.com . You may also click here to access reputed company's ADAAA Accommodation Policy (http://downloads.reputed company.com/content/usa/en/document/cdtadaaaaccommodation_pol.pdf) . At reputed company we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company. 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