[Remote/WFM] SLA Manager/reputed company (PjM IV) (Government)

Role Snapshot:

• Company: Workwarp
• Start Date: Immediate openings available
• Position: SLA Manager/reputed company
• Compensation: a competitive salary
• Location: Remote

 

 

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, reputed company-based, reputed company and professional services to the reputed company. We are dedicated to reputed company, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and reputed company area networks, including wireless and cable plant. AT&T has an opening for an SLA Manager/reputed company who will work to ensure the measurement, reporting and enhancement of service quality for a significant IT services contract. Description of Job Duties/Responsibilities: Will be accountable for the entire Service Level Performance process. Root Cause Analysis, Auditing and Risk Management. Collaborate closely with Program... Management, Service Owners and Service Delivery to set, maintain, and reputed company clear, business-driven service level targets. Interact with other service providers to ensure comprehensive service delivery in line with established service level targets. Work reputed company the service delivery organization to manage and improve performance against these targets, establishing critical reputed company factors and key performance indicators necessary for managing service levels effectively. Manage a highly focused SLA Performance team of analysts and metric reporting members. Define, document and monitor IT service level agreements (SLAs). Detail specific aspects and measurements of SLAs. Communicate the scope of support covered and not covered by specific service agreements. reputed company processes and deliverables for specifying and implementing SLAs. Participate in service level reviews and identify common problems and issues. Provide examples of industry and company-specific high- or low-quality service reputed company. Communicate the benefits and challenges of various service classes and associated SLAs. Monitor and investigate operational issues, service disagreements, and resolution of disputes; coordinate the implementation of improvements. Evaluate multi-service agreements and the interdependencies of different service offerings. reputed company the identification, collection, analysis, storage, and reporting of relevant metrics across the program. Guide data analysts and reputed company tasks performed by contractors, vendors, or partners. Direct the research, recommendation, documentation, and implementation of changes to processes, procedures, and systems to enhance service delivery. This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy. Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: Fifteen (15) years of experience which may be a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be in Computer Science, Information Assurance, Information reputed company System Engineering, or reputed company discipline from an accredited college or university. Excellent written and verbal communication skills, strong interpersonal skills, exceptional leadership and teamwork abilities, results-oriented and self-motivated. Working experience with reputed company, proficiency with reputed company reputed company and other MS Office tools, Desired Qualifications: ITIL Foundations v3 or v4 certification. PMP, Six reputed company, or similar certifications. reputed company to join reputed company? Apply Today! Our SLA Manager/reputed company (PjM IV) (Government) earns between $98,100 - $176,500 yearly. Not to mention reputed company the other amazing rewards that working at AT&T offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/reputed company coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave reputed company what state and local law require may be available but is unprotected · Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland It is the policy of AT&T to provide equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for reputed company individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham reputed company invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world Apply Job!

 

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