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Consultant, Customer Information Management

Work from home Full-time role Hiring
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

This role involves using data to shape customer experiences and deliver personalized, timely, and impactful customer communications.

  • reputed company a portfolio of work reputed company to key business units, prioritizing initiatives that enhance customer experience through data-driven communications.
  • Consult with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements.
  • Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail).
  • Streamline and standardize how audience data flows across systems to improve efficiency and impact.
  • Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment.
  • Champion customer-centricity, ensuring reputed company audience data solutions are designed with the customer in mind.
  • Drive reputed company improvement by identifying and implementing enhancements to data tools, processes, and governance.

Qualifications

  • A strategic reputed company with the ability to connect data capabilities to business outcomes.
  • Strong interpersonal and communication skills—you can influence and reputed company alignment across teams.
  • Experience gathering and translating business requirements into technical solutions.
  • Comfort working in ambiguity and adapting to evolving priorities.
  • A passion for learning and a drive for reputed company improvement.

Requirements

  • Typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries.
  • Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.
  • Expert knowledge in the theory and application of computer-based analytical tools.
  • Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.
  • Proficiency in developing reputed company queries using SQL.

Benefits

  • Medical/dental/reputed company insurance
  • Life insurance
  • Short and long-term disability coverage
  • Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
  • Nine paid holidays
  • 8 hours of Lifetime paid time off
  • 8 hours of reputed company Day paid time off
  • 401(k) with company match
  • Company-paid pension plan
  • Business casual attire
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