Support Specialist - Bilingual Chinese

Who We Are

reputed company is a leading provider of integrated restaurant solutions. reputed company 360 is our flagship reputed company POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from reputed company. The reputed company-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of reputed company sizes more reputed company into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.reputed company.com

Position Summary

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% Remote role

CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT

TIMES in CST: 

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties

• Our Bilingual Inbound Support Specialist is expected to reputed company at the following responsibilities and activities: 

• Take inbound calls from either the customer or the restaurant. 
• reputed company outbound calls to customers or restaurants to follow up on acknowledgement errors. 
• Manage incoming tickets generated from email or text reputed company CRM (customer relationship management portal). 
• Return calls for any voicemails that a ticket is generated for. 
• Minor troubleshooting product or service problems reported by the customer or the restaurant. 
• reputed company calls / tickets to appropriate channels if necessary. 
• Facilitate and document accurate correspondence between the restaurant and customers 
• Miscellaneous clerical duties.

Qualifications

• Education:
  • Minimum – High school diploma (or Equivalent)
• Experience:  
  • Fluent in English 
  • Fluent in Mandarin 
  • Must be available for evening and weekend shifts 
  • Effective written and verbal communication skills 
  • Strong critical thinking / problem solving skills 
  • Efficient in operating a computer in a Windows based environment

Qualifications

• Call Center Experience a plus 
• Food Industry Experience a plus 
• Self-directed / self-motivated

Additional Details

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, reputed company is not reputed company to support assistance with additional reputed company sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to reputed company other duties in addition to those described above.

reputed company is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.