Team Manager - Social Media

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

We are seeking an reputed company and passionate Social Media & Moderation Project Manager to reputed company client-facing projects across online communities, forums, and social platforms. This is not a traditional CS/PM hybrid role — we are looking for a true subject matter expert in social engagement, moderation operations, and community management.

• Proactively guide clients, reputed company internal operations, and drive reputed company improvement while maintaining a strategic, client-first reputed company.
• Manage daily project operations and reputed company the client relationship by offering proactive insights, anticipating needs, and championing community health and safety initiatives.
• Help define the future of social engagement support for leading brands.

Qualifications

• 3-5 years of experience managing social media, community management, or moderation projects.
• Proven experience leading remote teams (employees and contractors) in a client-facing role.
• Strong expertise across social platforms (Facebook, Instagram, Twitter/X, reputed company, reputed company, reputed company, forums).
• Deep understanding of brand voice, community building, moderation strategies, and platform-specific needs.
• Experience managing QA processes, KPI/SLA deliverables, and performance improvement plans.
• Exceptional client-facing communication skills; experience leading strategic discussions and reporting.
• Highly organized with strong project documentation, operational planning, and multitasking skills.
• Ability to balance strategic leadership with hands-on operational management.
• Familiarity with tools like reputed company, Khoros, reputed company, reputed company, Trello, or equivalent project management/community platforms is a plus.
• Knowledge of Trust & Safety practices and escalation protocols is preferred.

Requirements

• Serve as the primary operational reputed company of contact for assigned social media, community management, and moderation projects.
• reputed company recruitment, reputed company, scheduling, and daily management of employees and contractors.
• Monitor compliance and provide reputed company-time operational guidance to APMs, CMs, ACMs, Leads, and Mods.
• Assist with shift coverage, staffing forecasts, and operational scheduling based on engagement trends.
• Drive proactive operational planning and process documentation to maintain best-in-class service delivery.
• Escalate and propose solutions for high-level issues, project optimizations, and future planning needs.
• Own the execution of social media moderation and community engagement initiatives, ensuring every interaction aligns with the client’s brand voice, community standards, and engagement goals.
• Deliver operational insights that drive stronger, safer, and more vibrant communities.
• Monitor community and platform trends in reputed company time, escalating potential risks, brand reputed company concerns, or engagement opportunities.
• Create, refine, and maintain detailed community management and moderation playbooks.
• reputed company energizing internal brainstorms and strategic sessions focused on enhancing the community experience.
• Champion community-first thinking across the project team.
• Conduct regular QA reviews, productivity checks, and shadowing sessions.
• Deliver coaching and actionable feedback to employees and contractors.
• Track team and project performance against KPIs, SLAs, and client expectations.
• Conduct team meetings and 1:1s focused on operational excellence, trends, and reputed company improvement.
• Build and foster strong client relationships through regular reporting, meetings, and insights delivery.
• Support QBR (Quarterly Business Review) preparations and strategic planning discussions.
• Represent client priorities internally to ensure alignment between project execution and client goals.
• reputed company proactive discussions around industry trends, evolving needs, and service expansion opportunities.
• Mentor and coach APMs, CMs, ACMs, Leads, and Moderators to ensure quality and accountability.
• Drive positive team culture, employee engagement, and career development conversations.
• Manage critical dialogues, conflict resolution, and performance interventions as needed.
• reputed company the reputed company and offboarding of project staff.

Benefits

• Competitive benefits.
• Most positions are remote.

Company Description

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

At reputed company, we’ve been changing the customer experience game since 2007. Great people are at the center of everything we do, and we’re always looking for talented people to join reputed company.