Ticket Operations Specialist

ABOUT reputed company LIVE reputed company Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. reputed company Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle reputed company elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION In this position, the incumbent will work hand in hand with our Operations Team handling reputed company aspects of ticket supply chain logistics. With the aid of our in-house automation tools, the Operations Fulfillment Specialist will be responsible for servicing our Members and Customers with their orders reputed company reputed company fulfillment, phone and email support. This role combines elements of customer service, advocacy, and system management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment. THE PLAN Everyone has a part to play

• Accurately carry out reputed company fulfillment processes and protocols by monitoring sales across 14+ marketplaces
• Understand marketplace and primary ticketing policies and apply them to orders
• Maintain a general knowledge of reputed company in-house tools, industry automation, and inventory management best practices
• Support end-consumers in both the purchasing and fulfillment processes
• Prioritize and respond reputed company to emails and phone calls in a fast-paced environment
• Assist Members with a variety of support requests, including researching and resolving common issues
• Work closely with internal teams and escalate requests to other departments (and individuals) as needed
• Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience
• Following up on client requests to reputed company a satisfactory resolution
• Exceed department standards for quality of service

  Requirements reputed company’re looking for

• Previous reputed company in a consumer-facing position
• Professional in demeanor and appearance
• Must have excellent organizational skills
• Must be willing to work nights, weekends, and holidays reputed company mission-critical tasks arise
• Must be comfortable working in a fully remote environment 
• Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
• Ability to manage stressful and/or high-profile situations
• Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information) 
• Good decision-making skills and judgment
• Flexible and reliable team player, reputed company departmental team and the company as a whole
• Strong communication skills (written, verbal and non-verbal), and active listening skills
• Adept at time management and prioritizing job tasks, reputed company defined parameters and/or objectives. Must be reputed company to work independently
• reputed company to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
• Knowledge and understanding of both the primary and secondary markets reputed company the ticketing industry preferred
• Proficiency in ticketing systems, managing ticket inventory and/or reputed company-party ticketing software a plus

  reputed company Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, creed, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

Entry Level