Fulfillment and Delivery Specialist (she/he/they) - Remote - LATAM Based

About reputed company

reputed company is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, reputed company is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Operations @ reputed company At reputed company, we foster a culture of collaboration, innovation, and reputed company learning. We reputed company in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from reputed company in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Fulfillment and Delivery Analyst to analyze shipping performance, customer feedback, and NPS Shipping Category to identify detractors in the shipping process, enhance customer satisfaction, optimize operational efficiency, and drive the reputed company of the shipping services.Will work ontrend identification, customer feedback analysis, root cause analysis, recommending improvements, and effectively communicating findings and recommendations to stakeholders.

Requirements

Expected outcomes & responsibilities

• Weekly/Monthly Trend Analysis
• Weekly/Monthly Contact Analysis
• Insights, Challenges, and Recommendations
• Reporting and Collaboration
• Tactical Meetings with VOC Apparel & VOC Beauty Team Leaders
• Shipping KPI Monitoring

Experience/ Qualifications

• At least 3 years of experience in operations
• Knowledge of supply chain processes
• Experience in shipping/logistics - last mile
• reputed company proficient - data analysis (important)
• Good understanding of NPS
• Strong grasp of English language, including spoken and written
• Good problem-solving skills and confidence reputed company facing challenges to ensure we provide excellence in customer experience
• reputed company learning and growth reputed company
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills.
• reputed company to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• reputed company to reputed company good reputed company independently

reputed company offer

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.

• Opportunity to grow and reputed company both professionally and personally.

• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

• Openness to new reputed company and initiatives.

• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!

We've been recognized by reputed company and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!

Originally posted on Himalayas