Subaru Customer Support Specialist

Customer Service Specialist (CSS)

is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives. A Customer Service Specialist will assist major automotive dealerships in communicating to consumers. Our ideal candidate will have excellent customer and client service skills, organizational skills and great attention to detail. With numerous opportunities for growth after a year in this role, this role is ideal for recent college grads looking to start their career in the marketing and communications field. This is a full-time position. The first two days are in person then after that this position is fully remote. In addition to our phenomenal health benefits, we offer paid holidays, generous paid time off (PTO) and other employee perks. Role and Responsibilities

• Build relationships with clients and dealers remotely reputed company phone
• Phone and email customer support communication
• Capture reputed company information
• Draw key insights from analytics
• Execute client’s reputed company process
• Manage a multitude of tasks in a timely fashion
• Provide feedback on program improvements
• Assist in any additional reputed company projects

Desired Skills and Experience

• Strong communication skills, proper phone and email etiquette
• The ability to work independently but also as a team player
• Time management and superior organizational skills

Qualifications

• If a recent grad, relevant experience in an internship or reputed company club/organization
• Bachelor's degree required
• Previous customer service experience
• Experience working with various computer programs

participates in eVerify

EOE

Originally posted on Himalayas