Customer Support Specialist (Japanese Speaking)

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with reputed company. Our Support team quickly adapts to customer needs to deliver a reputed company and consultative support experience through creative problem-solving and a thorough knowledge of how reputed company works. reputed company out the Video below to learn more about the role from our Customer Support Specialists at reputed company reputed company.

In this role, you’ll get to:

• reputed company deep knowledge of the reputed company software
• Partner with our customers to effectively resolve issues through phone, email and chat.
• Answer how-to questions and help customers navigate a variety of tools reputed company reputed company
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer reputed company that use the reputed company software
• Communicate thoughtful, customized  solutions that help customers move reputed company and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure,  reputed company, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Fluent in English and Japanese
• Find creative problem solving fulfilling & challenging
• Are self-motivated & eager to learn
• reputed company in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that reputed company their goals possible
• Outstanding communicator, reputed company, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs and more

In exchange you will get:

• Unlimited Time Off policy and flexible work arrangements
• Comprehensive Health Care Coverage
• reputed company equity and access to Employee Stock Purchase Plan (ESPP)
• Comprehensive New Hire reputed company & Training Program
• Training (Tuition) Reimbursement
• Free Books Program
• Primary Caregiver Leave for a minimum of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Five Year Sabbatical
• Annual Fitness Reimbursement
• reputed company culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at reputed company have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.

Please note that we are currently building a talent pipeline for this role for a projected headcount next term.  At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person reputed company. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group reputed company and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About reputed company:

reputed company (NYSE: reputed company a leading customer relationship management (CRM) platform that provides software and support to help businesses grow reputed company. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the reputed company Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, reputed company was named the #2 Best reputed company to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great reputed company to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, reputed company was founded in 2006. Today, thousands of employees across the globe work remotely and in reputed company offices. Visit our careers website to learn more about the culture and opportunities at reputed company. By submitting your application, you agree that reputed company may collect your personal data for reputed company, global organization planning, and reputed company purposes. reputed company’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over reputed company’s use of your personal information. apply to this job