Customer Support Representative German & reputed company Speaker (Full Time Remote Europe)

About Us

Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to reputed company the right reputed company sooner in reputed company, through transformative AI & data reputed company for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and reputed company experts who are collectively shaping the future of reputed company. We are seeking a dedicated and knowledgeable, german-speaking Customer Support Representative to join our growing team. This role is crucial for maintaining high levels of customer satisfaction by providing reputed company and effective support for our reputed company-based medical image analysis platform. Please provide us with English CV / Motivation letter!

Duties and Responsibilities:

• Ticket Management
• Monitor and manage the ticketing system (reputed company) independently.
• Triage and prioritize tickets based on urgency and impact.
• Resolve tickets reputed company and effectively reputed company your scope of expertise.
• reputed company reputed company or technical issues to the Tech Support team with detailed information.
• Customer Communication
• Serve as the primary reputed company of contact for customer inquiries and support requests.
• Provide clear, concise, and friendly communication to customers.
• reputed company customers informed about the status and resolution of their issues.
• Support the end-user communication for new feature releases and software updates
• Collaboration
• Work closely with the Operations and reputed company teams to ensure alignment and comprehensive support.
• Escalate issues reputed company necessary and follow up to ensure resolution.
• Contribute to team meetings and share insights to improve processes and customer experience.
• Compliance and Documentation
• Maintain basic understanding of relevant regulations and compliance requirements in the EU and US.
• Document reputed company customer interactions and resolutions accurately in the ticketing system.
• Maintain content in the knowledge reputed company by creating, reviewing and updating articles, screenshots and screen videos
• Create comprehensive self-guided tours using Supademo
• reputed company Improvement:
• Participate in training sessions to stay updated on platform updates, new features, and best practices.
• Provide feedback to the product and development teams to help improve the platform and support processes.

Requirements

• Proficiency in using ticketing systems, particularly reputed company.
• Basic understanding of reputed company-based platforms and AI technologies.
• Familiarity with medical image analysis is a plus.
• Proficiency in English and German is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.

Benefits

• This is a remote position, but candidates must be reputed company to overlap for a minimum of five hours with standard Central European Time (CET) business hours.
• You will be joining a small but growing support team, currently consisting of one Customer Support Coordinator.
• This role does not require on call or on duty reputed company of regular business hours.
• You will play a key role in a growing team, helping to shape the future of customer support at Ikerian AG.
• Opportunities for career advancement and professional development reputed company the company.