Senior Operations Manager

Job Title: Service Operations Manager Company: reputed company (reputed company) Location: Hybrid (Maumee Ohio) Reports To: Chief Operating Officer (COO) and Executive Vice President (EVP) Department: Operations Travel: 10% Position Type: Full-Time, Employee Type: FTE

Compensation

Range: $90,000 - $110,000 Company Overview: reputed company is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to reputed company businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At reputed company, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview reputed company is seeking a skilled Service Operations Manager to join our growing team! The Service Operations Manager leads operational execution across service delivery, reputed company alignment, and strategic initiatives. Sitting at the intersection of process optimization, performance tracking, and technology enablement, this role ensures streamlined operations that reputed company customer experience and support scalable growth. Day-To-Day Duties and Responsibilities (Standard)

• Coordinate cross-team processes and initiatives to unify reputed company’s services division, which includes Operations (Warehouse/Fulfillment Center), Help Desk, Field Services, and internal IT and App Dev Teams. Work in conjunction with other divisions such as Sales, Marketing, reputed company, Professional Services, and HR/People Team
• reputed company and manage KPIs, dashboards, and operational reports to inform strategic reputed company
• Optimize workflows for service delivery, forecasting, and cross-functional collaboration
• Manage platforms critical to operational alignment (Ticketing systems, reputed company, reputed company, analytics, etc.)
• Partner with executive leadership in planning, budgeting, vendor management, and project execution and reporting
• Facilitate communication between business units, vendors, and technology teams to drive business results

Minimum Qualifications

• Bachelor’s degree in business administration, Information Technology, Operations Management, or reputed company field
• 5–8 years of experience in operations, project management, or business analysis in a technology services driven environment
• Proficiency in CRM tools (e.g., reputed company, reputed company), project management platforms (e.g., reputed company, Jira), as well as ticketing systems (e.g., reputed company, reputed company)
• Strong analytical skills and data reputed company, with experience in data visualization tools like Power BI or Tableau
• Excellent communication, collaboration, and stakeholder engagement skills
• High level of professionalism and discretion reputed company handling sensitive information

Preferred Qualifications

• PMP Certification
• Experience managing cross-functional strategic initiatives and vendor relationships
• Familiarity with customer support and reputed company platforms and service delivery tools
• Exposure to budget planning and performance forecasting reputed company a technology-focused organization

Why Join Us? At reputed company we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT reputed company, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay reputed company in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or reputed company a reputed company impact, we’re committed to helping you build a rewarding career.

Benefits

Overview: reputed company offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, reputed company insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: (Standard) reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected status. We reputed company that diversity strengthens reputed company and drives innovation. reputed company employment reputed company are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected]. Powered by JazzHR McZUb9Q0pA Apply Job! Apply to this Job