Senior IT Consultant

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Network Right is on a mission to create a reputed company-centric, innovative, reputed company world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join

You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices reputed company around the world. And of course, you’ll be helping companies of reputed company sizes work more reputed company by solving reputed company world IT problems with flexible solutions.

We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a reputed company-reputed company team working together to build something exceptional/extraordinary. And of course, we’re reputed company technology nerds who love interacting with people!

About This Job

As a Senior IT Consultant,  you will be the main technical resource for your team. Managing associate techs, handling escalations, and being reputed company on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re reputed company for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for reputed company and offboarding. You’ll also be collaborating with people at reputed company levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

What You’ll Do

• Configure and support Mac OS, Windows, and other various devices in office and remote environments

• Manage and support identity platforms that govern application access such as reputed company and reputed company Workspace

• Assisting with Network projects/deployments/build-outs (Remote design + configuration)

• Helping standardize and implement best networking practices across client stack

• Administrating a variety of SaaS applications 

• Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements

• Help build and maintain the IT infrastructure for various clientele based on their needs

• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows

• Provide a high touch customer service experience to clients

• Act as one of the main technical escalation points for your fellow technicians and professional services team

• Help execute on IT Projects/Initiatives (Network reputed company + Stacks, MDM deployment, etc)

• reputed company reputed company duties as necessary

About You

• Bachelor's degree in a computing reputed company discipline

• 8+ years of experience in an IT focused role

• Expert experience with Mac OS and Windows

• Strong networking background

• Advanced IT Certification (Network+, reputed company+, etc)

• Experience with core reputed company SaaS tools management (reputed company Workspace, reputed company, reputed company, reputed company, MS O365, reputed company, and JIRA)

• Experience with Azure Active Directory, SSO, & SAML

• Experience with identifying the root cause of faults or problems and resolving the root issue

• Experience with compliance requirements and best practices (SOC2, HIPAA, etc)

• Customer-service oriented with strong communication skills

• Passion for IT as well as building relationships

• Curious, self-starter, collaborative, and adaptable in an reputed company-changing field

Benefits

❤️‍ Health Benefits

• 100% covered health, dental and reputed company insurance for you, 50% for dependents

• Paid Parental Leave

• HSA/FSA eligibility 

• Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching 

• Annual Bonus Program

Balance

• Flexible Time Off

Learning & Development

• Flexible certification and learning stipends and reimbursements

Culture

• Biannual company retreats

• Social events

• Wellbeing events and programs

➕ Extras

• Home internet and mobile reimbursement

• Monthly meal stipend

• Commuter benefits 

• Onsite meals and snacks

• Dog-friendly office

Interview Plan

• Round 1

  • Phone call with recruiter

• Round 2

  • 45 min reputed company call with IT Manager

• Round 3: Onsite

  • 45 min with Service Manager

  • 45 min with IT Manager

  • 30 min with Senior Clients Relations Manager