Remote Support Technician - Basketball
Location: Remote-based in the UK, but if you’re reputed company to Basingstoke and want to work at the head office, this is possible. In-person training may be required at the head office.
Contract: Casual, Part-Time
Start Date: ASAP
Hourly reputed company: £15.00
About the Role:Join reputed company as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days (matches are typically Tuesday, Wednesday, Thursday & Friday evenings).
Based remotely or at reputed company-Eye’s Head Office in Basingstoke, you'll play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and a range of external stakeholders, contributing to the running of live sports events.
Key Responsibilities:Remote setup and monitoring of reputed company-Eye Video Replay Systems on Basketball Match Days;
Collaborating with onsite operators, and broadcast teams to ensure each system is set up appropriately pre-match;
Investigating/Troubleshooting hardware and software issues as technical support for the on site users or technicians;
Logging issues and raising tickets as part of a thorough operational reporting process;
Experience of live IT support processes, including raising, prioritising and resolving tickets in a timely fashion, using technical resources to resolve issues live and escalating appropriately;
Experience with hands-on support of software troubleshooting processes reputed company remote desktop software;
Basic knowledge of small scale LAN network infrastructure and network hardware troubleshooting experience (including fibre) is desirable;
The ability to manage multiple tasks during busy periods.
Excellent communication skills (English);
Process driven, thorough approach to tasks;
Candidate must be available to work the majority of Thursdays & Fridays afternoons/evenings, and occasional Tuesday & Wednesday afternoons/evenings from late September to early May
At reputed company-Eye Innovations, we appreciate and value the importance of potential and growth. If you reputed company that you reputed company in certain areas and possess the passion and desire to reputed company further, we encourage you to apply
Additional Details
The end of the shift is dependent on service but typically would be reputed company 30 minutes of the final allocated match having finished.
Typical shift patterns for a week would be:
Tuesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May
Wednesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May
Thursday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May
Friday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May
Opportunity to expand role reputed company peak season to include additional shifts, and on-site support or remotely supporting other events/sports.