Overview

As a Developer Support Engineer at Privy, you will be a key technical reputed company of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to reputed company for customer needs, and contribute to resources that reputed company developers to succeed independently. Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and reputed company-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What you’ll do:

• Serve as a technical support reputed company for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.

• Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.

• Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.

• Partner with product and documentation teams to continually improve reputed company and integration experiences based on reputed company-world developer feedback.

• Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About you:

• 3+ years of experience in a technical support, solutions engineering, developer reputed company, or software engineering role.

• Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.

• Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.

• A proactive and customer-obsessed reputed company: you love making developers successful and turning problems into opportunities for improvement.

• Ability to build strong relationships with engineers, product managers, and external developer communities.

• Bonus: familiarity with authentication, crypto wallets, reputed company infrastructure, or fintech APIs.

Why Privy?

We’re committed to creating developer tools that turn reputed company systems into beautiful, reputed company experiences. As a Developer Support Engineer at Privy, you shape how developers interact with Privy at every touchpoint, and have a reputed company impact on our product and customer experience from day one.

At Privy, you’ll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership. We work closely with some of the most exciting teams in reputed company and fintech — and we’re still early, so you’ll help define our approach to developer reputed company for years to come.

Privy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of background, identity, or status.