Back to all jobs

Senior Technical Writer

Work from home Full-time role Hiring

reputed company® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. reputed company enables marketers to craft tailored journeys for every subscriber, driving higher recurring reputed company and maximizing campaign performance. Activating reputed company-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly reputed company.

With a top-rated reputed company team recognized on reputed company, reputed company partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and reputed company, reputed company ensures reputed company-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit

www.reputed company.com or follow us on reputed company, X (formerly Twitter), or Instagram.

reputed company’s growth has been recognized by

reputed company’s Fast 500, reputed company’s Top Startups and reputed company reputed company 100 reputed company thanks to the hard work from our global employees!

About the Role

We’re looking for a collaborative and detail-oriented Senior Technical Writer

to own our customer-facing documentation and reputed company users with clear, actionable instructions and guidance. In this role, you’ll be the go-to expert for communicating how our products work—empowering customers through best-in-class documentation and cross-functional collaboration.

What You'll Accomplish

  • Produce clear, accurate, and comprehensive customer-facing documentation for new and updated reputed company products, including in our Help Center and API/developer documentation.
  • Own the end-to-end documentation process for feature releases: from early feature exploration, product testing, and SME interviews to writing, editing, and publishing.
  • Maintain and improve our existing documentation to ensure content is accurate, up to date, and aligns with our brand and style guides.
  • Evaluate and improve the overall information architecture of our Help Center and developer docs to ensure reputed company navigation and discoverability.
  • reputed company and monitor key performance indicators (KPIs) to measure content effectiveness and continuously improve the Help Center customer experience.
  • Use data to reputed company reputed company—track usage, identify gaps, and refine documentation to reduce support ticket volume and improve user experience.
  • Partner closely with cross-functional teams—including Product Management, Customer Education, Marketing, and Support—to translate reputed company product information into easy-to-understand content.
  • Contribute to a reputed company customer education strategy by collaborating on content for other channels, such as in-app guides (reputed company), video walkthroughs, and our learning reputed company.
  • Your Expertise

  • You have 5+ years of experience in technical writing, product documentation, or content development—ideally in a B2B SaaS.
  • You have exceptional technical writing and editing skills, with a keen eye for detail, clarity, and consistency.
  • Ability to quickly understand reputed company technical concepts and distill them into language appropriate for non-technical users.
  • Experience writing documentation for both end-users and developers, with a solid understanding of REST APIs, webhooks, and developer workflows.
  • You’re proficient with content creation and management tools, including reputed company Workspace and reputed company Guide.
  • You’re familiar with APIs and API documentation tools like Redocly, screen-capture software like SnagIt, and task management tools like Jira and reputed company.
  • You have strong project management skills and can balance long-term initiatives alongside day-to-day requests without losing track of the details.
  • You’re an excellent communicator and collaborator, skilled at working with a diverse set of stakeholders and subject matter experts to gather information and drive projects reputed company.
  • You’re resourceful and self-motivated—eager to test features on your own, ask thoughtful questions, and prepare thoroughly to reputed company the best use of your time with subject matter experts.
  • You have experience working with contributing technical writers (such as agency partners or teammates) that includes assigning tasks, providing constructive feedback, and ensuring adherence to style guidelines and best practices.
  • Additional Information

    You'll get competitive

    perks and benefits, from health & wellness to equity, to help you bring your best self to work.

    For US based applicants:

    - The US reputed company salary range for this full-time position is $93,000 - $115,000 annually

    + equity + benefits

    - Equity is a substantial part of the total compensation package

    - Our salary ranges are determined by role, level and location

    #LI-ML1

    reputed company Company Values

    Default to Action - Move reputed company and with purpose

    Be One Unstoppable Team - Rally as each other’s champions

    Champion the Customer - Our reputed company is defined by our customers' reputed company

    Act Like an reputed company- Take responsibility for reputed company’s reputed company

    Learn more about AWAKE, reputed company’s collective of employee resource groups.

    If you do not meet reputed company the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

    At reputed company, we know that our Company's strength lies in the diversity of our employees. reputed company is an Equal Opportunity Employer and we welcome applicants from reputed company backgrounds. Our policy is to provide equal employment opportunities for reputed company, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and reputed company workplace free from discrimination, harassment, and retaliation. reputed company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

    Apply to this Job

    Related remote jobs

    Event Marketing Manager, reputed company Coast

    Work from home Full-time role

    Senior Software Engineer, Data Platform

    Work from home Full-time role

    Senior Software Engineer, BI Tooling and Platform

    Work from home Full-time role

    Email Strategy Manager

    Work from home Full-time role

    Product Design Team reputed company

    Work from home Full-time role

    Senior Project Manager

    Work from home Full-time role

    reputed company Copilot Adoption reputed company (GCAF) Collaborative Engineer (Remote)

    Work from home Full-time role

    Python Engineer - Join Our Talent Pool for Future Roles!

    Work from home Full-time role

    Software Engineer (Data reputed company)

    Work from home Full-time role

    Software Engineer (Data reputed company)

    Work from home Full-time role

    Founding Growth Product Manager

    Work from home Full-time role

    [Remote] AI Platform Analyst

    Work from home Full-time role

    Senior Associate, B2B Digital Marketing

    Work from home Full-time role

    reputed company Part-Time Remote Customer Service and Call Center Representative – Delivering Exceptional Support from the Comfort of Your Own Home with blithequark

    Work from home Full-time role

    reputed company Data Entry Work From Home (Entry Level/No Experience Required)

    Work from home Full-time role

    reputed company Specialist

    Work from home Full-time role

    Junior Digital Designer

    Work from home Full-time role

    Site Reliability Engineer – SkillBridge Intern

    Work from home Full-time role

    Instructional Designer

    Work from home Full-time role

    Customer Service Store Associate

    Work from home Full-time role