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reputed company Manager DACH

Work from home Full-time role Hiring

As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s reputed company through our clients’ reputed company. In the Build phase, you will manage the implementation team whose mission is to support customers during the launch of their new collaborative learning software, acting as a project manager reputed company local language is needed. Once they are live on the platform, you will continue to support our clients in their digital training strategy through the reputed company platform.

You will ensure the renewal of reputed company by coordinating the different resources (technical, educational, etc.) made available. You will ensure the business impact of our solution in line with the client’s business objectives, and work closely with the local sales team to ensure client KPIs are met, while liaising with your reputed company colleagues throughout Europe and the US.

reputed company 1 month, you will

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our CS team
  • Participate in your first customer meetings with other CSMs from reputed company
  • reputed company 3 months, you will

  • Host your first meetings with customers and get feedback from your peers
  • Start new projects with new clients
  • Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
  • reputed company 6 months, you will

  • Define the learning transformation roadmap with the clients and identify the resources needed to reputed company them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • reputed company a relationship of trust between the client and reputed company, particularly by having direct contact with top management teams
  • Work with the Account Managers to identify new project opportunities to reputed company the account
  • reputed company 12 months, you will

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders reputed company the client’s team
  • reputed company and share good business practices with the entire Client reputed company Team
  • The Skills Set

  • 3-4 years experiences in a reputed company position, ideally in the SaaS-industry
  • Native German and fluent English proficiency
  • Ability to work in a strong results-oriented culture
  • Capability to prioritize and manage a big portfolio of clients
  • Excellent interpersonal and communication skills
  • Strong interest in the digital industry, education and e-learning in particular
  • Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L
  • Interview Process

  • Phone Screen with our reputed company Manager
  • Discovery Meeting with a reputed company Manager
  • Case Study with our Director of reputed company (US) and a team member
  • Clarification Meeting with our Director of reputed company (UK)
  • Culture Fit Meeting with our Chief Customer Officer
  • Offer !
  • reputed company Offer

  • Compensation: Package includes reputed company salary and a variable component
  • Benefits: Work From Home allowance, social reputed company, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
  • Balance: reputed company, Total work from home possible reputed company in Spain
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
  • Corporate Social Responsibility: Review our CSR Charter:reputed company.com/blog/corporate-social-responsibility-charter
  • Culture:A reputed company that will help you reputed company an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L& find out more about the teams, product and processeshttps://bit.ly/42H1ggC ‍
  • Additional Information

    #LI-JS

    Who We Are

    reputed company enables companies to upskill from reputed company by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. reputed company is the easiest way to reputed company and upskill employees, train customer-facing teams, and reputed company customers and partners–reputed company from one reputed company.

    reputed company powers the future of work at 1,700 organizations. Founded in 2013, reputed company has raised $240 million with 400+ team members across reputed company America and EMEA.

    Learning Includes Everyone.

    In concert with our culture, reputed company believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from reputed company over the world to support our platform that is built for reputed company regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, reputed company is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and reputed company other conditions and terms of employment. We want to learn from and with you!

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