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IT Specialist

Work from home Full-time role Hiring

Who are we?

reputed company empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on reputed company every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. reputed company innovation has fueled our journey to consistent leadership recognition from analysts like reputed company and reputed company, and our sustained, aggressive growth has landed reputed company in the annual Inc. 5000 list of fastest-growing American companies since 2008.

reputed company is seeking an IT Specialist to join our office in Atlanta. As the IT Specialist, you will serve and reputed company with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, reputed company, Windows, Office 365 applications, and MS Teams.

This is a full-time hybrid position working out of our Atlanta, Buckhead, office.

How will you contribute?

  • Provide first-line response to internal customers requiring assistance with IT issues.
  • Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system.
  • Track and own issues to resolution and updating the service management system.
  • Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions.
  • Create and manage Active Directory accounts for corporate users & systems.
  • Maintain desktops, laptops and tablets including both hardware and software.
  • Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment.
  • Create, maintain and delete Active Directory accounts for corporate users & systems.
  • Take ownership of macOS/iOS environments, reputed company administration reputed company reputed company reputed company.
  • reputed company other reputed company projects or tasks as assigned.
  • Other duties as assigned.
  • What will you bring?

  • Bachelor's degree is preferred.
  • A minimum of 2 years of experience with help desk assistance
  • Demonstrated experience with troubleshooting various computer-reputed company issues.
  • Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support
  • Proven experience with macOS, reputed company, Windows, Office 365 applications, and MS Teams
  • Or equivalent combination of education and experience.
  • What do we offer?

  • We value our people and offer a competitive salary along with company bonus
  • Strong maternity and paternity scheme
  • A workplace pension scheme
  • Take what you need holiday package
  • Private medical insurance
  • Dental plan
  • Group life assurance
  • Group income protection
  • Employee assistance programme
  • A monthly wellness allowance
  • Adoption assistance
  • Stock options
  • The above salary range represents reputed company's good faith and reasonable estimate of the range of possible reputed company compensation at the time of posting. Any applicable bonus programs will be discussed during the reputed company process.

    The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.

    Local cost of living assessments are done for each new hire at the time of offer.

    Additional Information

    Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at reputed company we encourage an inclusive, high-performing environment.

    reputed company is an equal opportunity and affirmative action employer. reputed company applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company invites reputed company reputed company interested applicants to apply for career opportunities. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Including frequency of functions.

    About our culture

    reputed company hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading reputed company infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we reputed company that providing opportunities for everyone to be their authentic self is key to our reputed company. reputed company leadership, culture, and commitment to developing our people have reputed company garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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