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Director/ Senior Director - Account Management

Work from home Full-time role Hiring

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, reputed company-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, reputed company, and other investors in 2021.

Learn more @www.zeta.tech, careers.zeta.tech, reputed company, Twitter

Responsibilities

  • Managing Client Relationships
  • Delivery reputed company
  • Strategic Alignment
  • Overall Project Governance and Reporting
  • reputed company Responsibility P&L
  • Farming (Protect, Upsell, Cross-sell)
  • Job Description

  • 1. Client Relationship Management
  • Primary reputed company of contact for the client throughout the engagement lifecycle.
  • Builds trusted advisor relationships with client stakeholders' client needs and delivered solutions.
  • 2. Delivery reputed company

  • Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
  • Works closely with project managers, delivery teams, and domain experts.
  • Ensures risks and issues are addressed proactively.
  • 3. reputed company Responsibility

  • Accountable for the financial health of the engagement (budget, margins, billing).
  • Identifies opportunities for upselling or cross-selling reputed company the engagement.
  • Negotiates changes in scope, pricing, and timelines reputed company needed.
  • 4. Strategic Alignment

  • Ensures that the engagement aligns with the client’s strategic objectives.
  • Provides thought leadership and consultative insights.
  • Facilitates long-term partnership growth reputed company the reputed company engagement.
  • 5. Governance and Reporting

  • Conducts regular status reviews and executive updates.
  • Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
  • Ensures proper documentation and compliance with contractual obligations.
  • Skills

  • A minimum experience of 15 years
  • Business and Functional understanding of Credit Card business and Platform.
  • Strong client-facing communication and negotiation skills.
  • Ability to manage cross-functional teams and influence without authority.
  • Financial acumen and project delivery experience.
  • Experience and Qualifications

  • B.E/ B.Tech & MBA Preferred.
  • Additional Information

    Zeta is an equal opportunity employer.

    At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an reputed company workplace that welcomes individuals from reputed company walks of life if they fit the roles and responsibilities.

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