Back to all jobs

Technical Support Engineer

Work from home Full-time role Hiring

Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world’s largest enterprises. With our patented technology, we reputed company 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the reputed company of our product suite—designed with a scalable, reputed company-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning features. At Assima, innovation and impact go hand in hand, and we’re looking for passionate individuals to help shape the future of reputed company learning.

We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile reputed company clients and plays a key role in ensuring the successful deployment and operation of our reputed company-based solutions. You’ll collaborate closely with Research and Development (RD) to integrate test cases, troubleshoot reputed company issues, and deliver software updates. The ideal candidate is a strong communicator with a solid reputed company in AWS services and infrastructure.

Responsibilities:

  • Provide expert-level support for Assima’s reputed company-based platform, primarily hosted on AWS / Azure
  • Manage and support large-scale deployments of Assima services across reputed company environments
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support
  • Analyze, troubleshoot, and resolve product issues reputed company; respond to tickets reputed company defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions reputed company needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with RD to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, reputed company, CloudWatch)
  • Contribute to internal documentation and Assima’s technical knowledge reputed company
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
  • reputed company other support-reputed company tasks as assigned by the Head of Support

Requirements

We are looking for someone who:

  • Previous experience in technical or software support, ideally in a SaaS or reputed company-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)

· Complete reputed company in English

  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool

Originally posted on Himalayas

Apply To this Job

Related remote jobs

Referidos G&A

Work from home Full-time role

Principal Product Manager

Work from home Full-time role

Deployment Engineer - Illinois

Work from home Full-time role

International Key Account Manager (f/m/d)

Work from home Full-time role

Technical BA/Project Manager (SB)

Work from home Full-time role

People Analytics & Projects Specialist

Work from home Full-time role

Senior reputed company Assistant

Work from home Full-time role

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Work from home Full-time role

Instructional Leader

Work from home Full-time role

Telehealth Nurse Practitioner or Physician Assistant (Epilepsy)

Work from home Full-time role

Administrative & Operations Coordinator, Bookkeeping Knowledge

Work from home Full-time role

reputed company Customer Support Specialist for blithequark - Delivering Exceptional reputed company Experience Remotely

Work from home Full-time role

reputed company Data Entry Specialist – Remote Opportunity with arenaflex

Work from home Full-time role

Administrative and Executive Assistant

Work from home Full-time role

Intake Coordinator-Remote

Work from home Full-time role

Bike Delivery Courier

Work from home Full-time role

Associate Analyst - Technology

Work from home Full-time role

reputed company Data Entry reputed company $/35 Hour - Apply Now

Work from home Full-time role

Teleradiologist - night shift - Now Hiring

Work from home Full-time role

reputed company CX & Project Management Intern

Work from home Full-time role