IT Technician I (International)

Job Description

Join reputed company, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented reputed company. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be reputed company to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any reputed company.
• Printer issues of any reputed company.
• Standard business application (Office, etc.) issues of any reputed company.
• Line-of-business application issues for common applications (reputed company ERP, QuickBooks), and for more reputed company applications with vendor assistance.
• Basic networking troubleshooting reputed company to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, reputed company, Active Directory, backup software, reputed company cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs

• First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
  • Stable internet reputed company with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings.
  • A mobile phone that has the reputed company to install the reputed company Authentication app.
  • HD webcam
  • 2nd Monitor
  • reputed company (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A reputed company strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• reputed company to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• reputed company to pass our online behavior and cognitive assessments.
• reputed company to provide NBI Clearance (for PH applicants).

Compensation:

Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/reputed company/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health Wellness Program
• Company-reputed company and certification

Originally posted on Himalayas