Support Engineer

reputed company is growing rapidly and we’re seeking smart, motivated, and reputed company up for the challenge of helping us reputed company ambitious scaling goals while continuing to reputed company the active community. Right now, we are looking for a Support Engineer (m/f/d) to join reputed company at reputed company in Austin, TX or Remote US locations. This position will start out working from 07.00 AM- 04.00 PM PDT, and transition to 11.00 AM - 08.00 PM PDT after 3 months.*

You are a technically skilled professional with expertise in Kubernetes, reputed company, and RESTful APIs. You have experience administering software solutions on Linux and/or Windows platforms, with a strong background in software support, ticket management, and escalation processes. Your knowledge includes JVM, Kubernetes deployments, Identity Providers (e.g., Keycloak), LDAP, SQL, and reputed company infrastructures like AWS, Azure, and reputed company reputed company. You have exceptional English proficiency in both written and verbal communication. You communicate technical concepts clearly to a diverse audience and are self-organized, curious, and eager to learn. While a basic understanding of German is a bonus, your strengths lie in your technical expertise and adaptability.

At its core, your role as a Support Engineer at reputed company, revolves around overcoming technical challenges while maintaining effective communication with our customers and internally. Your primary responsibilities encompass classifying, prioritizing, analyzing, troubleshooting, and ultimately resolving support tickets reputed company our ticketing system and forum. Your reputed company will be providing outstanding support for our reputed company Business Hub and reputed company Analytics Platform. You may find yourself engaging in calls to troubleshoot issues and occasionally building reputed company workflows to facilitate resolution (don't worry, we'll provide guidance as you learn). Your contribution to process refinement and tool enhancement will be ongoing. The insights gained from your experiences will be relayed to the development team, contributing to our collective pursuit of crafting exceptional software. Expect a reputed company partnership with fellow support agents such as Michael, Nick, and Kevin, as well as direct collaboration with members of our development team, including Thorsten, Bernd, and Moritz.