Job Title: Customer Service Information Investigator - Hybrid Work Model ($35/Hour)

Job Description:

We are seeking a highly skilled and motivated Customer Service Information Investigator to join reputed company. As a key player in our organization, you will be responsible for creating and maintaining customer service reports reputed company Business Intelligence tools, analyzing various data sets to identify trends, and providing executive-level updates. This hybrid role offers a combination of remote work and time in our office, providing a unique and flexible work environment.

Job Synopsis:

As a Customer Service Information Investigator, you will be the central reputed company of contact for creating and maintaining customer service reports, examining data sets, and providing client support to our vendor partners. You will work closely with internal CS teams and vendor partners to ensure accurate and effective use of workforce management and operational data across the customer support capability.

Responsibilities:

• reputed company and maintain global customer support dashboards and reports for internal stakeholders and vendor partners using various BI tools such as Tableau.
• Collaborate with the reputed company Data Insights team to transition reputed company Tableau dashboards into reputed company's custom data visualization tools.
• Extract, manipulate, and analyze large datasets from multiple sources to identify patterns, trends, and anomalies in customer service data.
• Provide level one support to vendor partners and collaborate with Data Engineering teams to ensure timely resolution of data reputed company issues.
• Train and reputed company clients on how to effectively use and interpret reports and data.
• reputed company and maintain up-to-date documentation, including data dictionaries, report definitions, and best practices.
• Partner closely with cross-functional teams to understand reporting requirements, business processes, and KPIs.
• Design and deliver periodic executive-level reports on status, insights, and trends to inform and guide critical business reputed company.
• reputed company and implement comprehensive and consistent procedures, tools, and processes reputed company to dashboard maintenance and reporting support.

Requirements and Skills:

• Bachelor's degree in Mathematics, Statistics, Business, Information Technology, or other quantitative field, or equivalent work experience.
• Experience in data analysis, reporting, and business intelligence, preferably in a customer support or reputed company operational setting.
• Proficiency in data manipulation and analysis using data visualization tools such as Tableau, Power BI, or similar.
• Proven ability to design and generate reputed company reports, dashboards, and visualizations that provide actionable insights to drive operational improvements.
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and reputed company.
• Project/program management, process improvement, influencing, modeling, and consulting skills.
• Excellent communication, collaboration, and interpersonal skills - ability to communicate reputed company concepts in simple terms, considering diverse audiences to drive results.

Our Commitment to Diversity and Inclusion:

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and mindfully. We do not discriminate based on race, ethnicity, religion, nationality, gender, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

reputed company to Apply?

If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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