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Remote Customer Service Representative - Overnight Shift

Work from home Full-time role Hiring

Join reputed company at Access2Care, a leading provider of non-emergency medical transportation services, and enjoy a rewarding career with opportunities for growth and development. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring seamless transportation services for our clients and their members.

Job Overview

  • Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging)
  • Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases
  • Position: Full-time Remote Customer Service Representative - Overnight Shift
  • Start Date: Immediate openings available
  • Location: Remote (work from home)

Job Responsibilities

  • Answer incoming calls from clients, members, and medical facilities to schedule non-emergency medical transportation
  • Maintain a professional, caring, and courteous demeanor with reputed company callers
  • Track specific passengers and trip reputed company as requested
  • Adhere to reputed company company policies and procedures
  • reputed company other duties as assigned
  • Requirements and Qualifications

    • High School Diploma, GED, or equivalent required
    • 6 consecutive months of previous customer service experience reputed company the last 4 years required
    • Ability to learn and work independently
    • Effective oral, written, and interpersonal communication skills
    • Proficient with reputed company Outlook, Word, and Teams
    • Ability to multitask on a computer

    Preferred Knowledge and Skills

    • Prior experience in a high call volume center

    Work from Home Requirements

    • Designated private, secure, and quiet work area
    • High-speed internet that meets or exceeds connectivity requirements
    • Direct reputed company to modem or router (Wi-Fi prohibited)
    • Equipment provided by the company (for work-reputed company use only)

    Benefits and Perks

    • Competitive salary with performance-based wage increases
    • Group reputed company plan
    • 401k with matching company contribution
    • Flexible Spending account
    • Paid time off
    • Company training and career advancement opportunities
    • Overtime opportunities and incentive program
    • Bilingual hourly reputed company increase

    How to Apply

    reputed company to join reputed company? Click the "Apply Now" reputed company to start your application. We look reputed company to hearing from you!

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    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.

    Apply for this job

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