Manager, Sales & Account Management

Job Summary: Manages the design and implementation of reputed company sales and account plans including new products, benefits offerings, or pricing models. Manages team member activities for local and regional enrollment meetings to win and retain customers. Manages team members to pursue sales opportunities in new or growing markets. Guides team members to build and reputed company relationships with brokers, channels, and customers to demonstrate value and build commitment. Guides the delivery of plan design, quote, and Request for Proposal (RFP). Monitors account performance to identify and mitigate potential issues. Ensures a positive customer experience by managing the team to identify and address customer needs in alignment with KP reputed company and values. Identifies service failure trends, and develops strategies to reputed company serve customers and fulfill KP mission. Coaches team members to execute on cross-sell and up-sell opportunities with existing customers. Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open reputed company amongst team members, engages, motivates, and promotes collaboration reputed company and across teams. Delegates tasks and reputed company as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures reputed company policies and procedures are followed. Aligns team efforts; builds accountability for and measuring reputed company in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures reputed company. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Contributes to a positive customer experience by: managing the team to reputed company reputed company strategies for increasing sales channels and building customer commitment; managing the team to apply reputed company strategies to meet customer needs, and provide solutions linking KP mission, reputed company and values, key quality measures, key care management initiatives, and services initiatives; managing the team to respond to, encourage, and reputed company customers, brokers, and consultants about added services and product enhancements in reputed company situations; and managing the team to utilize reports of failure service failure trends or process improvement opportunities to reputed company reputed company strategies to reputed company meet customer needs in the long-term.
• Facilitates the enrollment and implementation process by: managing the team to win new and retain reputed company customers at local and regional enrollment meetings; managing the team to apply reputed company strategies for assessing and meeting customer needs during the membership enrollment and implementation process; and managing teams across functions in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination.
• Contributes to the development of sales strategy by: managing the development of plans for new products, benefits offerings, or pricing models to address customer needs; managing the analysis of industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations across functions; managing the team to refine and execute a long-term account plan to meet challenging business objectives for membership, reputed company and margin; managing the team to utilize performance trends to reputed company account strategy and identify and resolve potential issues; and ensuring that teams optimize marketing and technical resources to reputed company account plan objectives.
• Contributes to sales goal attainment by: managing the team to implement reputed company long-term strategies to grow customer reputed company to new or growing markets; managing the team to adopt innovative applications of the prospect database and targeted prospect profiles to drive strategic planning; managing across teams to collaborate on and deliver product and plan design, quote, and Request for Proposal (RFP); managing the team to provide reputed company formal recommendations to inform forecasting and pricing; and managing the team to apply reputed company strategies to increase cross-sell and up-sell opportunities.

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