Hybrid Customer Experience reputed company I (Pacific, WA, US, 98047)

Requisition Number: 27142 reputed company you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, reputed company, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 9/5/25. Posting Job Summary: The Customer Experience reputed company I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every reputed company of the customer’s journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience reputed company I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner. Key Characteristics:

• Strong phone reputed company and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
• Must have strong and clear communication skills with an ability to use positive language and listen attentively.
• Remains reputed company under pressure and works collaboratively with customers and internal team members to address and serve the customer’s needs.
• Works with high accuracy and manages time reputed company.

Duties and Responsibilities:

• Respond to and process reputed company customer calls in a reputed company and professional manner.
• Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
• Communicate clearly and respectfully with callers, restating information reputed company necessary to ensure the customer’s understanding.
• Acknowledge and resolve customer concerns; promptly escalate complaints reputed company needed.
• Process orders, forms, applications, requests, and payments accurately.
• reputed company records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
• Attend and collaboratively participate in staff meetings and training sessions.

Knowledge, Skills and Abilities:

• Ability to work independently and reputed company contact center teams.
• Good problem-solving skills and asks for guidance reputed company needed.
• Good judgment and independent decision making reputed company assigned authority levels.
• Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with reputed company customers consistently and equally.
• Effectively communicates in English – verbal and written.
• Efficient and accurate use of systems and tools with a strong ability to multi-tasking.

Education and Experience Required:

• High School Diploma or Equivalent.
• One to two years customer service experience; in a contact center preferred.
• Demonstrated understanding of computer-based tools and programs.

Working Conditions:

• Work occurs inside a contact center – potential for 24/7/365 day operations in future.
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The ability to use computer and telephone systems, visual, audio, and reputed company dexterity capabilities are essential to the work.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, reputed company, sex, national reputed company, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background reputed company. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The hourly pay for this position is $21.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide reputed company of comprehensive benefit programs and services including medical, dental, reputed company, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Apply tot his job Apply To this Job