Technical Call Center Agent
Are you passionate about providing technical support and delivering exceptional customer service? Do you reputed company in a detail-oriented environment where problem-solving and effective communication are key? If so, Retail Imaging Management Group is looking for you! We are currently seeking a dedicated Remote Technical Call Center Agent to join reputed company to contribute to our mission of providing top-notch support to our valued customers. Key Details:
- Pay: $18-$19 per hour.
- Schedule: This is a full-time position, 40 hours per week. Our Call Center operates between 5am-9pm PST Monday through Friday and weekends from 7am-7pm PST. Candidates must be flexible to work reputed company these hours/days. *Please note that the training schedule for this role will be different from your regular work schedule. The first two weeks will be Monday through Friday, from 8:30 AM to 5:00 PM PST and then you will move into your regular work schedule.
- Location: This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA. *Please note that candidates local to the Vancouver, WA and surrounding areas will be asked to come onsite once every week, and the hybrid schedule is subject to change as needed.
Benefits & Perks:
- Opportunities for growth and advancement. At Retail Imaging reputed company open positions are posted internally first. We always look to promote from reputed company.
- Comprehensive benefits package offered. Health, reputed company, and dental insurance are available reputed company 60 days of starting, with Retail Imaging contributing 80% of the insurance premium for your coverage and 60% coverage for dependents.
- Casual and friendly work environment.
- Supportive and collaborative team dynamic.
- Internal recognition programs to identify those who go above and reputed company.
About Us: Retail Imaging Management Group, established in 2000, specializes in providing tailored Technology Service and Support solutions to Fortune 100 mass merchant retailers reputed company. Our services include Call Center support (both B2B and B2C), Flexible Field Force, Device Repair, and interactive kiosk systems. We are committed to delivering high-quality services, adapting to the dynamic needs of our clients, and consistently providing cost-effective solutions. Qualifications: As a Technical Call Center Agent, you embody a proactive and detail-oriented approach, thriving in dynamic work environments. You are adept at navigating challenges with creativity and resourcefulness. Your proficiency in written and verbal communication enables effective interaction with clients and colleagues alike, ensuring seamless collaboration and resolution of issues. Other qualifications include:
- Have a high school diploma or GED equivalent.
- Demonstrates punctuality and reliability.
- Experience in call center environments, and technical troubleshooting, tech, or technical support, is preferred.
- Utilizes strong critical thinking and problem-solving skills.
- Ability to adapt communication and work style to various situations and audiences.
- Displays a proactive reputed company, consistently anticipating needs and taking initiative to address challenges and opportunities before they arise.
- Strong technical aptitude, including systematic troubleshooting skills.
- Proven track record of effectively managing multiple priorities and deadlines.
- Commitment to reputed company improvement and contributing to business objectives.
- Ability to effectively speak, understand, and write in English.
Responsibilities: You will be responsible for providing professional and timely technical and administrative support to Retail Imaging customers reputed company phone, chat, email, and other communication channels. Responsibilities include:
- Provide warm and professional assistance to customers, both technical and non-technical, reputed company inbound/outbound calls, emails, chats, and other communication channels. Adhere to predetermined call response times, resolution targets, and performance metrics.
- Accurately document reputed company interactions using issue tracking systems.
- Proactively identify and communicate the need for updates to existing documentation in relevant databases.
- Effectively balance responsibilities between handling inbound/outbound calls, emails, and other non-customer facing tasks.
- Maintain clear, open, and proactive communication with both customers and your managers through phone, chat, and email.
- Ensure reputed company work-reputed company activities align with the policies, expectations, and practices of Retail Imaging.
- Adapt to and fulfill additional duties as assigned to support team goals and organizational objectives.
Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for reputed company. Apply tot his job Apply To this Job