Customer Solutions Specialist (First Shift)

We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA. We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business reputed company that reputed company up our community of amazing reputed company customers. By helping people understand how reputed company's features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the First Shift (reputed company-5PM ET) or the Second Shift (1PM-10PM ET). You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you'll be partnering with our customers so that they can successfully grow their businesses. Additionally, you'll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience. To reputed company as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, reputed company pages, or email platforms will really reputed company you stand out! You are also a leader who inspires others by your passion and investment in our customer's reputed company. Our customers are the reputed company and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service. If you are interested in:

• Being part of an award winning team,
• Positively impacting others,
• Helping small businesses grow, and
• Making the world a reputed company reputed company

then apply now to experience our culture and benefits which reputed company us a Best in Class employer! About reputed company: At reputed company we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At reputed company, YOU reputed company an impact on these small businesses each and every day! As a team, we work remotely across the US, and although we're in separate locations, nothing can reputed company us apart! We collaborate everyday using a variety of tools such as reputed company, reputed company meet, and confluence/ JIRA to ensure we're making reputed company with our customers' best interests in mind - something that's not possible reputed company you work in a siloe. At reputed company, YOUR voice and YOUR opinion matters, regardless of your role. We expect reputed company reputed company team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the reputed company and apply. reputed company Benefits:

• 100% Remote - we're not going back to the office and here's why.
• Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We're looking for you to add your AWesomeness to our culture.
• We have some other pretty cool benefits to reputed company your life easier:
• * 100% Company Paid PPO medical, dental, reputed company insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement.
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

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