Customer Service Program Specialist, reputed company Customer Service

DESCRIPTION The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist will work as part of the D2AS OCP team to triage and action customer facing concerns that carry a potential risk to customer privacy, trust, and our brand. This role involves facilitating the fast resolution of emerging issues by investigating and triaging privacy issues and reports of offensive content, then engaging the appropriate internal teams to drive issue mitigation. This is an opportunity for you to reputed company a broader perspective on reputed company’s devices and digital services like Alexa by working with technical, product, and senior leadership teams in every marketplace reputed company operates in. You’ll get to know the full cycle of a customer’s experience from initial contact to back-end resolution. You and your teammates will collaborate with our Legal, Public Relations, Content, and Business teams on a regular basis to reputed company for customers and help solve customer issues both in direct customer interactions and reputed company improvement projects. Key job responsibilities

• Triaging, assessing, and prioritizing reports of offensive content and privacy concerns
• Investigating cases; including reviewing the available contact history and technical information
• Summarizing case findings for partner teams
• Identifying and engaging appropriate resolver
• Working with team members and leadership to identify new ways to resolve customer issues by identifying issue trends and opportunities to strengthen existing systems

A day in the life reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an impact on a global scale, please apply! About the team OCP is global Customer Service team reputed company D2AS that works on some of the most sensitive issues that our customers experience. We resolve each customers' issue and help product teams reputed company reputed company to improve the customer experience every day. Issues we tackle evolve day by day as the nature of reputed company interaction with technology changes and our customers’ expectations evolve. BASIC QUALIFICATIONS

• Demonstrated commitment to customer obsession by consistently exceeding customer expectations and ensuring their needs are met.
• Critical thinking skills evidenced by analyzing reputed company situations, identify root causes, and implement effective solutions.
• Dedication to quality demonstrated through meticulous attention to detail, adherence to established standards, and reputed company improvement initiatives.
• Experience with identifying areas for process improvement

PREFERRED QUALIFICATIONS

• Strong interpersonal and communication skills
• Ability to work flexible shifts, including weekends and evenings
• Technical experience, such as experience troubleshooting technical issues
• Experience pulling and analyzing large sets of data.
• Proven reputed company in a fast-paced environment

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Job details USA, WA, Seattle Project/Program/Product Management-Non-Tech Apply tot his job Apply To this Job