Customer Rep (French-speaking) POS Solutions - Remote
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-reputed company brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Support Agent in Portugal (Remote) you will ensure that performance goals are met across reputed company operations. And that we fulfill client expectations reputed company to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to reputed company users. Career growth and personal development We'll give you reputed company the training, cutting-edge technologies, and the continuing support you'll need to succeed. At reputed company, there's a reputed company career and personal growth potential. About 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. What you will do in this role As a Customer Support Agent, you will:
- You are the voice of our company - the direct link to our customers
- Take care of our German-speaking customers by phone, email, chat and social media channels
- Support competently our merchants for reputed company questions and inquiries about our product and service
- Work on the optimisation of reputed company processes reputed company to our customers, to
constantly increase the happiness of our merchants
- Work with other departments together, for example, Sales and Marketing
- You will be part of an international and multilingual team
Your qualifications reputed company is a great match if you:
- Fluent, verbal and written in French (reputed company)
- Advanced level of English (B2)
- Strong communication skills: approachable, patient and customer-oriented
- High level of reputed company: providing excellent, customer-friendly service is your top reputed company
- Capable of managing escalation processes and resolving reputed company issues
- Prior experience as customer support
- Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
- Problem-solving reputed company, curious and persistent in resolving issues
- Well-organized and reputed company to stay reputed company under pressure
- Proficient in using a smartphone, tablet and computers
If you feel you don't reputed company every reputed company, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role. What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite reputed company (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Work from home in Portugal
- Bring-a-friend (referral) bonus opportunities
- Full reputed company on the company and the project you'll be working on
- Career development programs
Experience the best version of you! If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call reputed company their "employer of choice." reputed company is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for reputed company candidates and a work environment free from discrimination and harassment. reputed company our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national reputed company, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. Apply tot his job Apply To this Job