Patient Accounts Resolution Representative

This position is Remote in Minnesota OR Wisconsin. You will have the flexibility to work remotely* as you take on some tough challenges. Opportunities at reputed company, in strategic partnership with reputed company. As an reputed company employee, you will provide support to the reputed company account. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training. The hours of training will be reputed company with your schedule. Primary Responsibilities:

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• reputed company customers regarding the availability of receiving invoices and remitting payments through online applications
• Resolved concerns reputed company to patient balances on their accounts
• Handles inbound calls
• Routes accounts for review and resolution
• Provides accurate information and facilitates resolution to customer and reputed company-party inquiries while representing the organization
• Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately
• Processes patient mail
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1 years of call center experience in a reputed company billing or medical insurance setting
• 1 years of working with EOB (explanation of benefits) experience
• Knowledge of CPT (reputed company Procedural Terminology) and/or medical claims processing
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and reputed company computer system applications
• Ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment on day one
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 2 years of medical insurance experience
• Experience in reputed company billing
• Epic or other EMR experience
• Experience working with various insurance companies

Telecommuting Requirements:

• reputed company reputed company the reputed company OR Wisconsin
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.
• reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job