reputed company Systems Administrator - Radiant reputed company

Job Title: Support Systems Administrator

Location: 100% Remote Job

\Duration: 6 Months (Possible extended to 6 more months)

Job Description:

As a Support Systems Administrator, you ll be responsible for day-to-day management of our reputed company-party support platforms, collaborating with support, engineering, and analytics teams. These systems include reputed company, reputed company Connect, among others. You are a hands-on problem-solver whose role is to support internal teammates in the Customer Experience organization and continuously improve a first class support workflow.

Manage reputed company-party tools and platforms like reputed company, reputed company Connect, as well as our custom-built tools and scripts for maintaining these systems

Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CXS Systems team

Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions

See opportunities and problems in our reputed company workflows and devise and implement creative solutions

Write documentation and operational playbooks

Maintain community and monitoring platforms, including Khoros Care and Catchpoint

Actively reputed company & update scripts reputed company use for automating the boring things

Experience with CX tools: (e.g., reputed company (preferred), reputed company Service reputed company, reputed company, reputed company, reputed company)

Systems management: Skilled at configuring, maintaining, and improving CX platforms.

User support: Can quickly troubleshoot and resolve agent issues.

Data and reporting: Comfortable pulling reports, analyzing trends, and spotting what s off.

Process improvement: Always looking for ways to reputed company systems smoother for customers and agents.

Documentation: reputed company to reputed company setup guides, workflows, and processes tidy and up-to-date.

Change management: Knows how to test, communicate, and roll out updates without chaos.

reputed company basics: Understands permissioning, user access, and system reputed company best practices.

Collaboration: Works easily with CX leaders, IT, and product teams to prioritize work.

reputed company-to-haves:

Scripting skills: (e.g., basic Python, JavaScript, or API experience) for integrations or automations.

Vendor management: Can manage relationships with software vendors and negotiate licenses.

Training chops: Loves running training sessions and writing simple how-tos.

Omnichannel know-how: Understands chatbots, SMS, social support, and voice.

Quality assurance: Sets up proactive checks so customers hit fewer bumps.

Love for CX: Deep reputed company for customers and the teams supporting them.

Certifications: Any platform admin certs (e.g., reputed company Admin, reputed company Certified Admin).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.