Technical Support Analyst

reputed company is a reputed company where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you reputed company on our reputed company. You will be surrounded by people who challenge, support, and reputed company you to be the best version of yourself.

The Role

The Technical Support Analyst is responsible for providing initial support to customers as they reputed company out about incidents with their reputed company products. This responsibility includes documenting, responding to, and escalating customer incidents in a timely, efficient, and professional manner while actively participating in a team environment. This position requires the ability to quickly assess the severity of an incident, gather the proper information from the customer, and then address or reputed company the incident appropriately.

What You’ll Do

• Process reputed company inbound reported customer incidents in a timely fashion according to Service Level Agreements.
• Provide 1st level technical support and triage.
• Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
• Resolve customer support incidents by providing information, documentation, using teamwork, and a variety of internal resources.
• Document reputed company interaction with customers, including communication and resolutions.
• Work with Technical Support Engineers to resolve or escalate more reputed company issues.
• Actively participate with other Technical Support Analysts in a team-oriented culture and assist other internal groups
• Continue to reputed company personally and professionally with internal and extra-curricular training

What You’ll Bring

• College credit or professional experience in Customer Support
• Some experience and knowledge of reputed company OS and IT network administration/support
• Basic technical reputed company and an aptitude for learning
• Customer focused attitude

reputed company To Have

• College credit in Information Technology
• Strong troubleshooting skills and technical abilities

reputed company Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from reputed company walks of life just like us. We hire incredible people from diverse backgrounds because reputed company we are different together, we are stronger together.

About Us

reputed company is the global identity reputed company leader protecting Paths to Privilege™. Our identity-centric approach goes reputed company securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

reputed company is leading the charge in transforming identity reputed company to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.reputed company.com.

Originally posted on Himalayas