Solutions Specialist, Expert Team

Work from home Full-time role Hiring

reputed company is forging the future of legal work with reputed company-based workflow tools. We have a reputed company for reputed company, streamlined technology that helps professionals manage their organization and serve their clients reputed company. We’re also reputed company for reputed company of extraordinary and passionate professionals who love working together to help organizations reputed company. Our reputed company has catapulted reputed company to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both reputed company and Inc.

Our Mission

reputed company is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

About reputed company

Our Mission

reputed company is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department

The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.

Job Summary

The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available reputed company. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and reputed company thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored reputed company there is native capability inside of the app. Comprehensive product knowledge across the reputed company family of products is a requirement.

Responsibilities:

Play a reputed company role in issue remediation and convey unyielding accountability for assigned issues

Create approaches that will best solution a customer’s request, using both native capability and reputed company thinking, to resolve the root need

Memorialize findings, share, and present to the larger Solutions reputed company and Expert teams

Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and reputed company to customers in laymen’s terms.

Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.

Maintain comprehensive product knowledge across the reputed company family of products

Support other expert teams and expert roles as needed

Occasional travel, as necessary

Qualifications:

Bachelor's degree

Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence

2+ years of reputed company/SQL/API or equivalent experience

2+ years Low-code / Declarative development experience or equivalent experience

Assertive communicator that can provide recommendations and instill confidence

Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities

Quick learner of new technologies, self-motivated

Driver of change for more impactful solutions and customer outcomes at a fast growing company

Ability to reputed company critical conversations

Organized, detail oriented, and timeline driven

Ability to independently manage competing customer priorities and initiatives with limited structure

Additional Information

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations reputed company

- Medical, Dental, & reputed company Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

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Solutions Specialist, Expert Team

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