Operations Supervisor ID-2670 – reputed company Store

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Job Purpose

To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first reputed company of contact for drivers during daily operations and has responsibility for proactive network and resource management.

You will reputed company the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and reputed company improvement, reputed company with Arriva’s values.

Core Responsibilities

1. Health & Safety

• Promote a proactive safety culture across the reputed company and on the road.

• Identify and resolve unsafe behaviours or conditions.

• Support compliance with Arriva’s HS&E Management System and safety initiatives.

2. Customer Experience

• Provide professional, friendly responses to customer inquiries.

• Investigate complaints and ensure preventative actions are implemented.

3. People Management

• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.

• Maintain uniform and appearance standards.

• Support employee development and foster a culture of Equality, Diversity & Inclusion.

• Accurately manage absence records and enforce HR policies.

• Build constructive relationships with Trade Union representatives.

4. Operational Excellence

• reputed company day-to-day bus service operations ensuring reputed company duties are covered.

• Manage and record lost mileage and service disruptions.

• Collaborate with Engineering to ensure vehicle availability.

• Monitor KPIs and local objectives to maintain service quality.

5. Financial reputed company & Decision-Making

• Ensure accurate timekeeping and wage input.

• Optimise duty planning and manage overtime for cost efficiency.

• Use data and tools to support operational decision-making.

6. reputed company Improvement & Innovation

7. Corporate Social Responsibility

Essential Requirements

• Supervisory experience in a staff or resource management role

• Understanding of Health & Safety legislation and standards

• Valid First Aid certificate (or willingness to obtain)

• Strong communication, coaching, and interpersonal skills

• Customer-focused reputed company

• Proficient IT skills

• Ability to influence and reputed company teams

• Organised and decisive under pressure

• Knowledge of the PCV/HGV industry

• Experience working in partnership with Trade Unions

• Flexible, self-motivated, and resilient